Humantelligence headquartered in Miami Beach is a culture analytics platform providing tools for determining the right fit between applicants and corporate culture, and for measuring the current workforce culture as it exists.
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InMoment XI Platform
Score 8.2 out of 10
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InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021.
Humantelligence makes the required employment decision, where the correct and the knowledgeable candidates get the work. Besides, Humantelligence has the required tests, which validates the person a company employ. More so, the prediction of the labor market and the possible outcomes of a batch of staff is also assisted or facilitated by Humantelligence. Finally, there are scientific procedures for performance evaluation.
InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
Houses all of our information in one convenient location that everyone at any time can access
Praise and coach our employees on customer service
Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving
Humantelligence has one of the advanced predictive analytics, which helps in controlling the labor market and businesses are able to plan for the future. Besides, Humantelligence uses scientific methods in evaluating the personalities of the candidates, and there are suitable performance control methods. Finally, Humantelligence allows the use of AI, which would improve company planning.
