Humanity vs. WFM

It's well suited for simple aggregate tracking of day to day, time for reps. It is not suitable if you want anything better than a 30K foot view. It's very high level but doesn't help you optimize.

Incentivized

• Provide us with last-minutes schedule changes with notification to staff
• Scheduling of team
• Conflict-free schedules based on employee availability,

Incentivized

• Don't provide ANY way to optimize staffing
• We spent a LOT of time with them working on seeing queue availability for each rep. They tried but weren't completely sure what their product could or could not do. The effort was there, but if they had known their product better it would have been a quick 'no'.

Incentivized

Maybe pricing was the issue, I was not involved in purchasing decision.

Incentivized

• It helps us track our work hours.
• It helps us coordinate team schedule.

Incentivized