Humanity vs. SmartLinx Solutions

It's well suited for simple aggregate tracking of day to day, time for reps. It is not suitable if you want anything better than a 30K foot view. It's very high level but doesn't help you optimize.

Incentivized

For an organization like ours, with staff at many different locations, it is extremely helpful. It also creates standardized workflows in all locations. Because the program is widely adopted, it is very helpful in that the training programs we have developed can be deployed at new locations. It is also helpful for different departments.

Incentivized

• Provide us with last-minutes schedule changes with notification to staff
• Scheduling of team
• Conflict-free schedules based on employee availability,

Incentivized

• Remote time management
• Accuracy of reporting
• Ability to use over the web/smartphone

Incentivized

• Don't provide ANY way to optimize staffing
• We spent a LOT of time with them working on seeing queue availability for each rep. They tried but weren't completely sure what their product could or could not do. The effort was there, but if they had known their product better it would have been a quick 'no'.

Incentivized

• Dependent on security/firewalls
• Requires training
• Requires manual review at month end

Incentivized

Maybe pricing was the issue, I was not involved in purchasing decision.

Incentivized

UKG is a beast. I feel like it is meant for organizations with 1000 employees or more instead of a few hundred. SmartLinx Solutions is a bit more down-to-earth.

Incentivized

• It helps us track our work hours.
• It helps us coordinate team schedule.

Incentivized

• Accuracy of reporting
• Accuracy of invoicing
• No worries on billable hours being missed

Incentivized