TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hudu

    Score8.5 out of 10
    N/AHudu is an IT documentation system used to organize and enhance IT environments while keeping everything under control. Hudu centralizes IT strategy, enhancing collaboration and efficiency to deliver better information, enable teams to work smarter, and scale as the business grows.

    $30

    per month per user

    M‑Files

    Score8.9 out of 10
    N/AM-Files is a platform for knowledge work automation. M-Files helps knowledge workers to find information faster, work smarter, and achieve more. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence that enable customers to eliminate information chaos, improve process efficiency, and automate security and compliance. By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies…N/A
    Pricing
    HuduM‑Files
    Editions & Modules
    Self-Hosted
    $30
    per month per user
    Cloud-Hosted
    $30
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    HuduM‑Files
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details10% discount for annual billing for cloud-hosted and self-hosted plans.—
    More Pricing Information
    Best Alternatives
    HuduM‑Files
    Small Businesses
    M‑Files
    Score8.9 out of 10
    Adobe Acrobat
    Score8.8 out of 10
    Medium-sized Companies
    Esker
    Score10 out of 10
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    Enterprises
    Tungsten Capture
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    HuduM‑Files
    Likelihood to Recommend
    -
    (0 ratings)
    9.9
    (68 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.9
    (15 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (11 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (8 ratings)
    Configurability
    -
    (0 ratings)
    9.6
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.0
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.0
    (3 ratings)
    User Testimonials
    HuduM‑Files
    Likelihood to Recommend
    Hudu Technologies, Inc.
    We are a smaller organization, but we have multiple locations. For our use, Hudu is great for managing assets for multiple locations. I can see Hudu being well suited for organizations of any size. I can't think of any scenarios where Hudu would not be well suited or appropriate. The cost is minimal, and the cloud hosting has been excellent for us so far.
    Incentivized
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    MFiles
    M‑Files is great for companies with multiple locations. Drive letters can become cumbersome to use and collaborate with colleagues and M‑Files fills that gap. The check out/check in system is great and allows only one editor at a time. This can be good and bad depending on the situation.
    Incentivized
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    Pros
    Hudu Technologies, Inc.
    • Hudu makes adding assets simple
    • The knowledge base is great asset
    • Makes storing credentials a breeze
    Incentivized
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    MFiles
    • Reliable: Our M-Files system has only gone down one time (for a very short period of time) at the beginning of the two years that we have been with M-Files. Our previous vendor's system had so many downtimes that our IT Department had to assign an associate to work with me for sending out notifications to associates etc. With our last vendor, one day I came to work and only 60 of the 260 consent for surgery forms were available to our end users although they were visible to me as the Administrator but weren't showing up for the end-users!
    • Our M-Files system was created for us. It was created by working with developers to only have on our system what we required, and I must say, there were so many extra features that M-Files offered in our program that weren't available with our previous vendor. As mentioned previously, we can have two policies or forms visible to the end-user so one can be listed as "draft" or "training only" so our end users can read and use for training as we get ready to roll out a new medical record system. I can also preload policies and leave them in the working stage until they are approved and go back and publish them the day they are approved. The list goes on with so many great features.
    • Our end users would say the greatest asset of this product is the search function. It's amazing how fast it is. There are many ways to search out a form or policy which makes it a true asset for our associates.
    Incentivized
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    Cons
    Hudu Technologies, Inc.
    • More integrations
    • More robust API
    Incentivized
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    MFiles
    • If you are new to Electronic Document Management, this can be a really difficult product to roll out. Since it is infinitely versatile, there are infinite ways to configure it wrong. I highly recommend the M-Files admin training offered by M-Files as it will set you in the right direction.
    • Many options are paid add-ons. So while you are not paying for what you don't need, many great features will come at a cost.
    • If you don't have a technical person on staff, this will be tricky to maintain. Not impossible. If your processes do not change, once setup it will be fine.
    Incentivized
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    Likelihood to Renew
    Hudu Technologies, Inc.
    No answers on this topic
    MFiles
    M-files meets our almost all needs, we dont have other option to replace m-files. it saves lots, like Hardware because of Vault Feature means we can create many vaults (mini-servers) in m-files in other solutions we need more hardware for more installations.
    Incentivized
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    Usability
    Hudu Technologies, Inc.
    The usability is extremely simple. It is very easy to navigate, add assets, and link assets. Hudu has many ways to customize assets to meet your needs, and offers some good integrations to help you automate some of that work. The expirations feature is also great, because it helps you to stay ahead of expiring contracts.
    Incentivized
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    MFiles
    It is a powerful system that can locate content fast and effectively. The system takes quite some time to setup initially. It can be hard for M-Files support to know how businesses operate and how they want to use the system in a way that works for them. The customization makes it great for companies to cater to their own needs. Once the system is set up in a way that makes sense for the business, the user experience is positive. There is room for improvement in the notifications, workflow, and support areas.
    Incentivized
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    Reliability and Availability
    Hudu Technologies, Inc.
    No answers on this topic
    MFiles
    always there.
    Incentivized
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    Performance
    Hudu Technologies, Inc.
    No answers on this topic
    MFiles
    I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
    Incentivized
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    Support Rating
    Hudu Technologies, Inc.
    No answers on this topic
    MFiles
    Usually when I need help from them I got support and it was very good and focused to solve my problem. I didn't have so many problems, but when used it worked. I just would like to have a support in my native language, but I can understand that sometimes is hard for the companies.
    Incentivized
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    In-Person Training
    Hudu Technologies, Inc.
    No answers on this topic
    MFiles
    We had online conference call training with a recording to use later as needed
    Incentivized
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    Online Training
    Hudu Technologies, Inc.
    No answers on this topic
    MFiles
    They answer all questions and record your training for later use.
    Incentivized
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    Implementation Rating
    Hudu Technologies, Inc.
    No answers on this topic
    MFiles
    The key insight is that the most important thing is to have a open mind. The application is easy to use, but if you have a company with different views and it is not aligned could be a huge problem. So the company transformation is required together with the application. Ensure to use as much as possible the capabilities of the application helps to have best ROI.
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    Alternatives Considered
    Hudu Technologies, Inc.
    Hudu is much cheaper than IT Glue. While it may not have all the features that IT Glue has, it has all of the features that we would need. We tried self hosting BookStack before trying Hudu, because we had heard that is a great alternative without a cost, but we weren't able to make it work the way we wanted it to.
    Incentivized
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    MFiles
    The customization ability seemed to be a level above and easy to navigate and available options are constantly being reinvented. We have used OnBase for years and now desire to move away from this option for a number of reasons.
    Incentivized
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    Scalability
    Hudu Technologies, Inc.
    No answers on this topic
    MFiles
    do so much more than we need but has all the stuff we do need.
    Incentivized
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    Return on Investment
    Hudu Technologies, Inc.
    • Hudu has saved many hours by simply being able to find information about our assets in seconds
    • Hudu has allowed us to stay organized, which has saved us many hours or searching through spreadsheets
    • The low cost of Hudu has saved us several dollars financially, compared to other options
    Incentivized
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    MFiles
    • M-Files allows us to track important milestones and expiration dates. We are now able to easily track revisions to contracts with community partners and record comments and history in one place.
    • We are able to track all contracts that come through our District and to create monthly reports to present to our Board.
    Incentivized
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    ScreenShots

    Hudu Screenshots

    Screenshot of a descriptor of Hudu's automations. When it comes to employee onboarding, termination, and other IT support tasks, Hudu processes provide a simple way for controlling SOPs.Screenshot of Hudu Assist, which brings the power of the Hudu interface into the tools your team is already using. Currently available for HaloPSA, Syncro MSP, NinjaOne, ConnectWise Manage, and Autotask PSA.Screenshot of an overview of documentation centralization. The Knowledge Management systemis designed to streamline information sharing and collaboration.Screenshot of a consistent roadmap for technicians to follow. Assign owners, set due dates, and track completion percentage with real-time status reports. Plus, our branded status reports make it easy to inform customers of progress and share results.Screenshot of built-in Rack Management. No need for an external tool, Rack Management is included in Hudu at no additional cost. You can create a consolidated visual of all client racks with label and color coding for easy identification.Screenshot of Hudu's mobile app, browser extensions, Hudu Assist, and CW ScreenConnect.

    M‑Files Screenshots

    Screenshot of M-Files - SearchScreenshot of M-Files - Profile openScreenshot of M-Files - PermissionsScreenshot of M-Files - Process mapsScreenshot of M-Files - Pinned items