HubSpot Data Hub vs. HubSpot Service Hub

Great to use if you have a few marketing systems that need to "talk" to each other and keep each other updated. Perfect for small agencies, companies, or freelancers. I wouldn't recommend using PieSync if you have MANY marketing systems that need to be synched. You'd be better off simplifying the resources you use, then putting PieSync in place

Incentivized

I'd recommend HubSpot Service Hub for sure. When switching from a different platform to HubSpot Service Hub orgs and admins can count with a vast number of trainings in HubSpot Academy and most of them are free. This means users will find the resources they need without needing to reach for their superiors for training sessions or guidance.

Incentivized

• PieSync runs continually so there is little to no disruption and people always have access to the latest contact information for our clients and prospects.
• PieSync runs efficiently in the background so there is little maintenance or attention that it needs, which is great.
• PieSync does a great job of letting you decide how you want items to sync across platforms so you can customize to how your organization uses a particular software.

Incentivized

• It makes it easier for us to keep track of customer awareness and review in one spot.
• The great thing about how easy it is to use all of its fantastic tools.
• The ability to check customer retention.
• It's easy to track and measure the success of our organization's sales team.
• This is a fantastic all-in-one customer success suite that includes ticketing.

Incentivized

• Price. It can get expensive if you have to sync a lot of contacts. You are charged on each syn, not on the number of contacts.
• While most major integrations are available, there are still many popular tools that they do not integrate with so check first.
• More complex rules and multiple syncs require higher priced plans.

Incentivized

• The app is a bit confusing and does not seem to have all of the features that the online browser does
• A bit expensive. I do think it is worth it because of the simpleness but it is a very pricy software
• Sometimes when you reach out to HubSpot Service Hub support, they send you a link to public articles instead of helping. But sometimes they do jump in and look

Incentivized

The tool is very "set it and forget it" and reliable!

Incentivized

The interface is very simple and straightforward. No need to further understand. Everything works out of the box. Once set up and everything works. My setup took 5 minutes.

Incentivized

although it has room for improvements, this is still a very robust service hub for any type of software. An internal comment I often heard was, that if we were to make this as good as for example zendesk, it shouldn't have to feel like we must have external systems integrated to the HubSpot Service Hub (in zendesk, most things happen within the same system). I suppose this is more a matter of preference, because just like all other hubs, we see way more benefits of allowing our service working in the same way as the other departments (which won't happen if you have an external service system).

Incentivized

Every time that I've had a question, PieSync has been very responsive. It is a reliable company with a great team that is devoted to helping their customers. I've been their customer for 2 years and I've never looked back. Support is an important reason why PieSync is my go-to app for this job.

Incentivized

Improved analytics, well easier to read and show to team members, and using it to keep track of sales and the status of those sales. The simple grid tracks were easy to use and see where each client was in the sale pipeline.

Incentivized

We were previously using Salesforce.com for our Support Team Ticketing System. Our company implemented HubSpot Marketing Hub and were looking at the CRM Hub for sales/business development, so it made sense to use one system that could support our enterprise needs. We had a very bad experience with Salesforce.com - mainly customer support and billing issues. In my opinion, they have rested on their laurels for too long and got too big to take care of their smaller clients. We find the HubSpot Service Hub team members to be easier to work with and support to be better.

Incentivized

• PieSync has saved me a lot of time. It is straightforward to learn and use and therefore the initial set up time is not great, but once set up you can more or less forget that it is there working away in the background.
• My business is small and was already pretty streamlined with a CRM system etc. PieSync is likely to have a much greater ROI for a business that is less streamlined or is more complex to start with.

Incentivized

• Survey results allow is to determine a conference's success, regardless of registration numbers.
• The comments within the survey and the ease of aggregating those comments allow us to make changes based on the themes of the responses.
• There are other aspects of the tool that we will begin to use soon that we will be able to speak about in future reviews.

Incentivized