HubSpot CRM vs. Shared Contacts for Gmail

Most of our clients are either government institutions or Education sector clients, such as universities, colleges, Coaching Institutes, and Competitive boards. We store their data in a single place. That means we can keep our one client's data in one place without any confusion. Our data is always clear and understandable while it is in HubSpot CRM.

Incentivized

When working with several people at the same time, being able to access the full directory [with Shared Contracts for Gmail] makes things 100% easier. Provides a faster look at the company wide directory and grants access to contact whoever is needed. Now if its a company like mine; merged between two, sometimes it becomes a little complicated, due to the fact that it doesn't recognize some email domains (outlook based) and can cause problems sometimes when sending emails (you get an undeliverable email response, and sometimes the emails do get send and other they don't). And they won't pop-out as easy as a recommendation. First you would get the gmail based email and then the 'outsider' email.

Incentivized

• The ability to create marketing campaigns and have control over when to stop and when to send the next according to your cadence design is excellent. However the ability to see the performance and the history for each prospect is so simple and so accessible - I kicked myself for not getting it sooner.
• Having one place to create companies and contacts as well as score leads and track all contract products means we don't have to miss any renewals.
• The Deal tracker gives us the ability to track multiple pipelines as well as team and individual metrics like average sale, percentage of goal, contribution to team effort which when mixed with an activity tracker means the team stays lean and mean to crush all goals.
• The real time chat feature means prospects can navigate to our landing page for info about us, levels of product availability, pricing and begin a quick chat with members of the sales and support team.
• Intel features along with lead scoring, SEO integration, podcasts and white papers all combine to be the most comprehensive CRM you could need.

Incentivized

• It has helped us save a considerable time.
• A simple way to share your connection with other Gmail users.
• It provided us with a centralized contact list that anyone could use instantaneously.
• The ability to share connections encourage you to have everyone's contact information at your fingertips without having to look them up.

Incentivized

• At times, it feels like there are too many options, which can be overwhelming when trying to grasp all that it has to offer fully.
• The reporting features are lacking. It can be challenging to pull and export reports to share with users who are not on Hubspot.
• It appears to have more issues with Windows; it consistently logs out and requires re-login to the CRM and the HubSpot Outlook add-on.

Incentivized

• I have been looking for a way to share our contacts within our organization for a while now. This process really improves how we were doing it within Google Sheets.
• My only negative is that it has taken so long for it to be functional within Google.

Incentivized

To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.

Incentivized

Once you are set up with HubSpot CRM, it becomes difficult to use any other tool, as it integrates you into the workflow and makes it a habit to log in to HubSpot to identify tasks for the day. The overall ease of use is also a brilliant factor in using HubSpot. They push you towards deal closure and revenue generation.

Incentivized

Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.

Incentivized

If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate

Incentivized

Our team and senior managers deemed these products worth reviewing and requested that every team assess them, enabling our company to make an informed decision about the software to purchase. Everybody checked, and a survey was conducted among all those employees. We received the most votes for HubSpot CRM, as most employees preferred it.

Incentivized

Shared Contacts for Gmail is amazing to use when you need a lot of contact information on the go. If there's a medium level organization that needs a contact network that is easily accessible for remote work. I wouldn't recommend this for organizations whos works are based on leads and immediate revenue.

Incentivized

• Gave a ton of visibility into user and sales funnel.
• Able to get back to new signups or inbound leads much faster, sometimes within minutes. We have a Slack integration that's super helpful.
• Saved hours each week that were earlier spent digging through emails or spreadsheets for context; meetings are a lot shorter because it is super easy to go through the created reports.

Incentivized

• Ease of contacts syncing across various device types helped minimize the tech support calls into our helpdesk
• Easy to use/self-help tutorials helped minimize the need to train end users
• Helped standardize the platform for the targeted business units