TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HubSpot CRM

    Score8.3 out of 10
    N/AHubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…

    $0

    Per Month [Unlimited Users]

    Nimble

    Score9.8 out of 10
    N/ANimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

    $15

    per month

    Pricing
    HubSpot CRMNimble
    Editions & Modules
    Free Forever
    $0
    Per Month [Unlimited Users]
    CRM Bundle
    $50
    per month
    Business
    $19.00
    Per User Per Month
    Offerings
    Pricing Offerings
    HubSpot CRMNimble
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    HubSpot CRMNimble
    Considered Both Products
    HubSpot
    No answer on this topic
    Nimble
    Chose Nimble
    Nimble is a good CRM for someone who wants to use it for what it can do out of the box. Someone who doesn't need social media links in the client records. If you want to customize a CRM to look and feel like you want it to, I'd suggest you go someplace else. Nimble does not …
    Incentivized
    Chose Nimble
    Both Insightly and HubSpot are very capable systems in terms of CRM capabilities. However, Nimble is indispensable to us for its data enrichment feature that gives us the advantage of intel that is crucial for getting responses from our email campaigns We love how smart the …
    Incentivized
    Chose Nimble
    Every CRM has about 80% of what I need so there is always a few details that don't work exactly how we need them.
    Incentivized
    Chose Nimble
    Google Apps combined with Communication History and the Social portion of Nimble places it in a category by itself, in my opinion.
    It is very cost effective.
    I have found other tools cannot compete on pricing and the social aspect.
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    1522 Answers
    89%
    Would buy again
    16 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    1135 Answers
    88%
    Delivers good value for the price
    15 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    1530 Answers
    89%
    Happy with the feature set
    16 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    973 Answers
    94%
    Lived up to sales and marketing promises
    16 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    939 Answers
    94%
    Implementation went as expected
    17 Answers
    Features
    HubSpot CRMNimble
    Sales Force Automation
    Comparison of Sales Force Automation features of HubSpot CRM and Nimble
    Feature
    HubSpot CRM
    7.5
    1588 Ratings
    3% below category average
    Nimble
    8.5
    30 Ratings
    10% above category average
    Customer data management / contact management8.71530 Ratings9.529 Ratings
    Workflow management6.51501 Ratings8.428 Ratings
    Territory management4.9184 Ratings8.724 Ratings
    Opportunity management7.61434 Ratings8.128 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.81545 Ratings9.429 Ratings
    Contract management7.9185 Ratings8.523 Ratings
    Quote & order management7.61048 Ratings6.621 Ratings
    Interaction tracking8.61489 Ratings9.227 Ratings
    Channel / partner relationship management8.2186 Ratings8.126 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of HubSpot CRM and Nimble
    Feature
    HubSpot CRM
    7.8
    1059 Ratings
    3% above category average
    Nimble
    8.1
    22 Ratings
    7% above category average
    Case management8.6985 Ratings7.922 Ratings
    Call center management6.2854 Ratings8.220 Ratings
    Help desk management8.7907 Ratings8.321 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of HubSpot CRM and Nimble
    Feature
    HubSpot CRM
    7.4
    1398 Ratings
    2% below category average
    Nimble
    8.7
    27 Ratings
    14% above category average
    Lead management7.81319 Ratings8.426 Ratings
    Email marketing6.91330 Ratings9.026 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of HubSpot CRM and Nimble
    Feature
    HubSpot CRM
    8.0
    1449 Ratings
    5% above category average
    Nimble
    8.2
    29 Ratings
    8% above category average
    Task management9.21391 Ratings8.529 Ratings
    Billing and invoicing management7.6722 Ratings8.418 Ratings
    Reporting7.21282 Ratings7.725 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of HubSpot CRM and Nimble
    Feature
    HubSpot CRM
    7.1
    1418 Ratings
    6% below category average
    Nimble
    8.9
    27 Ratings
    16% above category average
    Forecasting7.11118 Ratings8.923 Ratings
    Pipeline visualization7.01347 Ratings8.827 Ratings
    Customizable reports7.21307 Ratings9.023 Ratings
    Customization
    Comparison of Customization features of HubSpot CRM and Nimble
    Feature
    HubSpot CRM
    6.7
    1354 Ratings
    11% below category average
    Nimble
    8.6
    29 Ratings
    14% above category average
    Custom fields7.81327 Ratings9.029 Ratings
    Custom objects5.31153 Ratings8.322 Ratings
    Scripting environment6.3132 Ratings8.518 Ratings
    API for custom integration7.6943 Ratings8.820 Ratings
    Security
    Comparison of Security features of HubSpot CRM and Nimble
    Feature
    HubSpot CRM
    7.9
    1311 Ratings
    5% below category average
    Nimble
    9.3
    26 Ratings
    11% above category average
    Single sign-on capability8.01172 Ratings9.424 Ratings
    Role-based user permissions7.81248 Ratings9.324 Ratings
    Social CRM
    Comparison of Social CRM features of HubSpot CRM and Nimble
    Feature
    HubSpot CRM
    5.6
    896 Ratings
    27% below category average
    Nimble
    8.4
    29 Ratings
    13% above category average
    Social data5.5878 Ratings8.429 Ratings
    Social engagement5.8868 Ratings8.429 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of HubSpot CRM and Nimble
    Feature
    HubSpot CRM
    8.1
    1004 Ratings
    10% above category average
    Nimble
    8.8
    25 Ratings
    18% above category average
    Marketing automation6.8997 Ratings8.725 Ratings
    Compensation management9.4655 Ratings8.919 Ratings
    Platform
    Comparison of Platform features of HubSpot CRM and Nimble
    Feature
    HubSpot CRM
    8.2
    1191 Ratings
    11% above category average
    Nimble
    8.3
    27 Ratings
    12% above category average
    Mobile access8.21191 Ratings8.327 Ratings
    Best Alternatives
    HubSpot CRMNimble
    Small Businesses
    Salesflare
    Score6 out of 10
    Salesflare
    Score6 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Zendesk Sell
    Score8.8 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    Daylite
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HubSpot CRMNimble
    Likelihood to Recommend
    7.6
    (1632 ratings)
    8.5
    (33 ratings)
    Likelihood to Renew
    9.3
    (29 ratings)
    8.3
    (2 ratings)
    Usability
    7.1
    (1480 ratings)
    8.5
    (19 ratings)
    Support Rating
    7.1
    (23 ratings)
    9.8
    (19 ratings)
    Implementation Rating
    8.1
    (8 ratings)
    -
    (0 ratings)
    User Testimonials
    HubSpot CRMNimble
    Likelihood to Recommend
    HubSpot
    I am giving it a 9 rating out of 10 because it has saved my job and helped my team to cracks very big deals. Last year, we were supposed to give a presentation to a client as we were about to sign him for a project. The client asked for our numbers in a real meeting, but we hadn't prepared them for our presentation. I logged in to HubSpot CRM and created a small report that included the relevant numbers. This turned out to be a very good decision for our company, as we subsequently signed that client.
    Incentivized
    Read full review
    Nimble
    This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
    Incentivized
    Read full review
    Pros
    HubSpot
    • Timeline view and conversation log is extremely helpful and an underrated feature; this is in addition to the entire user profile view.
    • Task management is simple but effective.
    • Deal and company tracking with stakeholder management inside companies / deals is very handy; we know what is happening even though we might not be directly working on it.
    • Gmail integration is quite smooth along with email tracking.
    Incentivized
    Read full review
    Nimble
    • Importing contacts in the CRM is very much consist of easy steps.
    • It allows me to create, edit and view contacts records anywhere from the web.
    • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
    • it is playing an excellent role in managing our all relations.
    Incentivized
    Read full review
    Cons
    HubSpot
    • More of an integration issue I think than a problem with HubSpot CRM, but we have AirCall integrated for direct phone lines and synching with individual users for outbound calls. Opening Aircall to make an outbound call automatically generates a new client - unattached to a company record as an orphan.
    • Historical records with activities is awesome but when creating a deal it isn't always a choice to capture last 30 days of history. When it is an option and you click to add that to a deal you can see all the activity items and people who have done anything with the "file".
    • I would like to see more native options for automation.
    Incentivized
    Read full review
    Nimble
    • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
    • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
    Incentivized
    Read full review
    Likelihood to Renew
    HubSpot
    Thus far, our company has found HubSpot CRM to be a reliable service that serves its purpose well: a centralized business contacts database, accessible remotely, with a simple and visually-pleasing interface. Issues are non-existent or resolved quickly, and when the service is experiencing interruptions, notifications and/or updates are sent regularly.
    Incentivized
    Read full review
    Nimble
    It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
    Read full review
    Usability
    HubSpot
    I am giving it this rating because it has helped us keep track of leads, it saved us a lot of time by automating tasks, and it makes it easy for different teams to work together. It is user-friendly and has improved our approach to communicating with customers and closing deals.
    Incentivized
    Read full review
    Nimble
    The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
    Incentivized
    Read full review
    Support Rating
    HubSpot
    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Incentivized
    Read full review
    Nimble
    It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
    Incentivized
    Read full review
    Implementation Rating
    HubSpot
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Incentivized
    Read full review
    Nimble
    No answers on this topic
    Alternatives Considered
    HubSpot
    We've been using Hubspot for years and don't foresee making any changes away from it. It has been fully integrated into how our business operates. We ultimately selected HubSpot CRM because it had all the features and functions that our marketing, sales, and operations teams wanted. And it offered those features and functions at the right price point for our organization.
    Incentivized
    Read full review
    Nimble
    Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
    Incentivized
    Read full review
    Return on Investment
    HubSpot
    • We were able to track good quality leads and push them to closure.
    • The leads were contacted within 24 hours so lead drops were minimum.
    • The sales and marketing team were accountable for generating leads and driving revenue becasue of AI-generated Targets.
    Incentivized
    Read full review
    Nimble
    • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
    • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
    Incentivized
    Read full review
    ScreenShots

    HubSpot CRM Screenshots

    Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.