Horizons vs. Omnissa Horizon

Horizons is great when you need to utilize voice on the VM. Horizons is also great when you need to utilize peripherals like a physical machine. Overall, Horizons is a pretty good solution when it functions properly. The constant disconnections from the agent get extremely annoying. It seems like the best way to resolve the issue is to restart the VM in vCenter. This wouldn't be an issue for a small team, but if you're running 100+ VMs and this is happening every day to so many machines, it gets irritating that you can't be more productive elsewhere because you have to resolve the agent issue by restarting the VM before you can work on more important tasks or projects.

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VMware is well suited to a business where there will be many remote users needing to connect to the companies desktop. The installation on a remote computer is simple and is easy to use remotely but can be complicated to set up on the back end on the office system. It may not be worth the effort for a company that has few people who need remote access.

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• Ability to utilize voice when remoting into the virtual machine.
• Ability to utilize physical peripherals of a machine.
• Easier options for end users to configure in order for them to utilize.

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• It provides a robust, secure, rich desktop environment that is able to access all internal network resources.
• Addresses security and compliance concerns as all data resides within the internal network. All data accessed stays within the internal network and does not need to traverse a VPN to the local desktop where it may be cached, etc.
• The connection is thin client that does not require large amount of bandwidth.
• Client application is available for all common devices and O/S’s.
• No need to install, configure and maintain applications on local desktop.

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• Disconnection from Horizons Agent randomly which forces the VM to need to be restarted before Horizons can administer it again and end users can login.
• Speed when being utilized by end users compared to Microsoft RDP. Horizons is noticeably slower compared to Microsoft RDP.
• Failover functionality when VMs disconnect from agent.

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• Move away from Adobe Flash version in UI, currently on the path but they need to hurry up
• Speed up the boot process of the environment when servers need maintenance
• Provide clear steps on what should be upgrade path in terms of components, the order
• price! A bit too much

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We are committed to VMware Horizon and we plan to stick with it for the future unless something drastically changes.

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Because it delivers what it promises, I am giving this rating. While there is scope for improvement, it does the job and meets our requirements reasonab;y well. It helps our remote resources connect to our environment securely and improves their productivity. We also get to access our client environment from remote locations and complete the tasks assigned to us.

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There are a lot of things that went into my rating from the ease of use compared to other systems to the limited amount of issues I have had with this one. Any issue with this system has been identified and resolved in a much quicker manner than I have seen with like systems.

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It is surely way better than Citrix, but it could improve a bit. Usually, they send us the solution without saying what was the root cause so we can avoid breaking something in the future. Besides that, VMWare support answers in an OK time-frame and even speaks our language (Portuguese).

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Although I really prefer Microsoft Remote Desktop for accessing Windows servers (from Windows machines especially), and this can be done from off-site with a VPN, this entails much more effort, namely getting everyone's Active Directory in the correct group to have access. VMWare Horizon is a much simpler solution in terms of granting access. Chrome Remote Desktop and TeamViewer are really not viable solutions for remotely accessing servers in business settings, although they work alright for home servers and such, especially from off-site.

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• Saved quite a bit of money instead of spending it on physical machines.
• Kept productivity going for most associates during Covid.
• Agent issues with the VMs disconnecting have caused an issue with productivity from the IT side.

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• Saved money on PC purchases.
• Save a lot of man hours by not having to image new PCs. We just create one Template VM and clone the others from that.
• Bit of a learning curve to get the deployment right for the environment.
• Ability to make sure VMs always turn back on once they are shutdown. This speeds up load times for users.
• Less management for our PCs. If one gets a virus or something corrupts we just refresh it and within 5 minutes the user is back to work.

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