Hoopla

Hoopla is a valuable ally to improve the team's performance. [I]t is a great help for those teams that have defined and [created] clear automated metrics. However, if you are in a team where the metrics are manually evaluated, it can be hard to get excited about the progress, since it will take longer to refresh.

Incentivized

• Simple leaderboards that stack rank individuals in the areas that you want to measure
• Instant notifications and providing the virtual "pat on the back" when something positive occurs
• Effective salesforce.com integration that makes in easy to administer
• Great user community to share ideas, tips, and best practices

• I wish it ran in a browser and not as a full Chrome app, would have made setup easier.
• It was nice to have default images out of the box, more would have been nice.
• For smaller companies, it can get pricy, quick. We 100% see the ROI to be clear.

Incentivized

I gave it a 9 because it really is an extremely easy service to use. I would comfortably say that a brand use user could be set up and using it within just a few minutes. Hoopla has been very great about making any new update very user friendly and easy to use and figure out

I have really enjoyed my relationship with our client success manger, Annette. She is always willing to hop on a call for a quick question and is very responsive. She has taken the time to walk me through how to upload new reports, set up new metrics and leaderboards, while also being helpful in setting up a new channel to broadcast

Incentivized

I inherited the Hoopla contract and I am committed to its success. When I see other providers solutions (I forgot a few names) I do like the business aspect a bit more than the "all sports" theme that Hoopla uses. However it does not fail to engage so I will continue to maximize our investment and evaluate in a couple years when the contract comes up. Nothing is or would entice me to make the change early

• We hear music and folks cheer when a "Breaking News" announcement occurs. The community level engagement can not be quanitified
• The contest environments have helped to lead sellers to stay an extra 30 minutes and make 10 more calls just to pass someone up. We see our call volume increased because of it.
• We measure the trails of our solution that our sellers create from leads. We can see an active pursuit of those conversions to be at the top of the leaderboard. More trails, lead to more opportunities, that lead to more sales.