Hiver vs. Superhuman

For group emails where follow ups are necessary and tracking the progress of team members is a must, Hiver is a good fit. We have 5 different companies where all the AP flows into 1 group email. This group email is then monitored and the work is delegated to the correct assignee to address those emails.

Incentivized

Help with filtering email to primary/important, to tasks, and calendar events, and be way better at managing your inbox, especially around following-up on unresponsive emails. Huge for salespeople or people who receive a massive number of emails daily

Incentivized

• Manage support emails with more transparency than Gmail Groups.
• Reduces learning curves and boosts productivity by allowing users to function inside the gmail service they are already familiar with.
• Ttracking email status (open, pending, closed) helps ensure customer satisfaction.
• And CSAT follows up to ensure the customer was satisfied with the help they received.

Incentivized

• Remind you about emails if no one responds at a certain time.
• Keyboard centric, saving you time on actions and navigating without your mouse.
• Scheduling emails to be sent at a preferred time.

Incentivized

• export the rules and import rules
• bulk update of the rules, one assignee is no longer here we have to go into each rule individually and update
• adding custom status, integrating with other 3rd party apps so the status can be changed by their triggers

Incentivized

• Customize notification sounds
• Customize split inbox display (e.g. total vs. unread messages)
• More robust reminder tools and integration with Apple

Incentivized

Easy to use

Support is there, can be slow at times.

True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.

Incentivized

You could have information from your contacts right on your inbox.

Incentivized

• Hiver has increased our ability to get back to tickets from customers more quickly.
• Hiver has helped our customer service rating.

Incentivized

• Sales call intensity improving
• Focused workflows which help avoid the scattered "ADD" style in which emails arrive
• Efficiency

Incentivized