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Billtrust vs. HighRadius Autonomous Receivables

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Billtrust

    Score7 out of 10
    N/AThe Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.N/A

    HighRadius Autonomous Receivables

    Score7.7 out of 10
    N/AAutonomous Receivables, from HighRadius headquartered in Houston, is an AI-powered accounts receivable solution. It is designed to reduce DSO and bad debt with the best Accounts Receivable Management Software. The solution connects credit, billing & invoicing, cash application, deductions, and collections into a single business process.N/A
    Pricing
    BilltrustHighRadius Autonomous Receivables
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BilltrustHighRadius Autonomous Receivables
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    User Ratings
    BilltrustHighRadius Autonomous Receivables
    Likelihood to Recommend
    7.0
    (5 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    BilltrustHighRadius Autonomous Receivables
    Likelihood to Recommend
    Billtrust
    For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
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    HighRadius
    [HighRadius Collections Cloud] is well suited for [a] multitude of businesses. It's a well-versed system that uses your current data to help drive automation with the receivables. [It] also uses analytics to help drive forecasting. Businesses need to realize [their] data is what drives [the] program, so [they] need to ensure [the] dataset is valid before trying to convert over to [HighRadius Collections Cloud]. Existing ERP is driving what [HighRadius Collections Cloud] can or can not do.
    Incentivized
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    Pros
    Billtrust
    • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
    • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
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    HighRadius
    • Creates scoring for working worklists
    • Able to send out statements and emails electronically
    • Segment customer accounts
    • Better reporting
    Incentivized
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    Cons
    Billtrust
    • Search feature of PO or invoice #, etc. when logged in as the dealer.
    • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
    • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
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    HighRadius
    • More out of the box functionality
    • Quicker turnaround times with IT department
    • Tiered level support for IT tickets
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    Likelihood to Renew
    Billtrust
    We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
    Incentivized
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    HighRadius
    No answers on this topic
    Usability
    Billtrust
    Not too busy or elaborate, able to quickly log in & start using right away
    Incentivized
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    HighRadius
    No answers on this topic
    Support Rating
    Billtrust
    We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
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    HighRadius
    No answers on this topic
    Implementation Rating
    Billtrust
    I was not here for the implementation
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    HighRadius
    No answers on this topic
    Alternatives Considered
    Billtrust
    For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
    Incentivized
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    HighRadius
    [HighRadius Collections Cloud] encompasses several modules that interact with one another. This allows the data to talk between the different modules, this [is] one of the main strengths of [HighRadius Collections Cloud].
    Incentivized
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    Return on Investment
    Billtrust
    • 10 day reduction in our DSO resulting in increased cash flow
    • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
    • Increased payment application by batching payment types by day into one file
    • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
    Incentivized
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    HighRadius
    • Has helped drive down DSO
    • Reduced staffing
    • Allowed us to better segment customer accounts
    Incentivized
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