HGS PULSE vs. OpenText Core Experience Insights

HGS PULSE

OpenText Core Experience Insights

7 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HGS PULSE	N/A	N/A	HGS Pulse is a contact center analytics software solution designed to reduce costs, improve the CX, and increase the operational efficiency of call centers, from HGS Digital of Hinduja Global Solutions Ltd.	N/A
OpenText Core Experience Insights	Score6.8 out of 10	N/A	OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds analytics and visualization for better customer experiences. The vendor states that with Core Experience Insights, marketers can better manage the customer journey from engagement…	N/A

Pricing

HGS PULSE

OpenText Core Experience Insights

No answers on this topic

No answers on this topic

Pricing Offerings
HGS PULSE	OpenText Core Experience Insights
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	HGS PULSE	OpenText Core Experience Insights
Considered Both Products	Hinduja Global Solutions No answer on this topic	OpenText No answer on this topic
	Would buy again
	No answers on this topic	60% Would buy again 3 Answers
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	100% Happy with the feature set 5 Answers
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	80% Implementation went as expected 4 Answers

User Ratings
	HGS PULSE	OpenText Core Experience Insights
Likelihood to Recommend	- (0 ratings)	6.6 (5 ratings)

User Testimonials
	HGS PULSE	OpenText Core Experience Insights
Likelihood to Recommend	Hinduja Global Solutions No answers on this topic	OpenText OpenText Core Experience Insights is one of the best products to visualize data coming across your application landscape. The visualization tool is very powerful and well designed. Delivering an email campaign is also very easy as well as monitoring it. Incentivized Verified User Read full review
Pros	Hinduja Global Solutions No answers on this topic	OpenText Helps to determine our lead scoring Captures analytics accurately from multiple channels Helps us to visualize at what point leads will turn into sales Incentivized Verified User Read full review
Cons	Hinduja Global Solutions No answers on this topic	OpenText While doing a custom drilldown to show data by regions, results are displayed in clunky graphs with no good appeal. Incentivized Russell Pabon Digital Marketing Manager Read full review
Alternatives Considered	Hinduja Global Solutions No answers on this topic	OpenText OpenText Core Experience Insights stacks up against other vendors by providing Enhanced opportunities and Policy compliance reports Skills feedback Defect reporting and TNI Agent performance reporting Overall compliance and governance Continuous improvement End-to-end account study Customer complaint analysis Upstream process feedback Business non-value add analysis Vital business insights Transformation opportunities Incentivized Verified User Read full review
Return on Investment	Hinduja Global Solutions No answers on this topic	OpenText No changes till now, as we do not have used it long enough Incentivized Verified User Read full review
ScreenShots