Helpshift

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Helpshift	Score8 out of 10	N/A	Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.	$150 per month issue

Pricing

Helpshift

Starter: $150.00
per month Issue
Enterprise: Please contact Helpshift
per month Issue
Growth: Please contact Helpshift
per month Issue

Pricing Offerings
Helpshift
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

No setup fee

Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.

Community Pulse
Key User Insights
	Helpshift
Considered Both Products	Helpshift Inc. Amanda de Carli Assistente de Costumer Experience in Customer Service at will bank (Banking, 501-1000 employees) Chose Helpshift Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times. Incentivized Helpful? Angel Brockbank Director of Customer Experience in Customer Service at Chatbooks (Internet, 51-200 employees) Chose Helpshift Helpshift is reasonably priced and has great analytics and capabilities and is very user-friendly. We had a hard time with Intercom about 2 years ago when we tried to implement them because their analytics were very minimal and wouldn't track what we needed it to. We haven't … Incentivized Helpful? Verified User Chose Helpshift One of the previous systems we used was Zendesk and it really only housed emails like Microsoft Outlook would: not very organized, very clunky to use, with long loading times. The meta data that is recorded by Helpshift was another deciding factor for the stakeholders as that … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Helpshift

Comparison of Incident and problem management features of Helpshift
Feature	Helpshift 6.4 4 Ratings 23% below category average
Organize and prioritize service tickets	5.54 Ratings
Expert directory	3.64 Ratings
Subscription-based notifications	6.43 Ratings
ITSM collaboration and documentation	4.53 Ratings
Ticket creation and submission	9.13 Ratings
Ticket response	9.14 Ratings

Comparison of Self Help Community features of Helpshift
Feature	Helpshift 5.0 4 Ratings 44% below category average
External knowledge base	1.04 Ratings
Internal knowledge base	9.13 Ratings

Comparison of Multi-Channel Help features of Helpshift
Feature	Helpshift 4.5 4 Ratings 53% below category average
Customer portal	5.53 Ratings
IVR	2.71 Ratings
Social integration	7.31 Ratings
Email support	2.74 Ratings
Help Desk CRM integration	4.52 Ratings

User Ratings
	Helpshift
Likelihood to Recommend	9.1 (4 ratings)
Usability	9.0 (1 ratings)
Support Rating	9.1 (2 ratings)

User Testimonials
	Helpshift
Likelihood to Recommend	Helpshift Inc. No answers on this topic
Pros	Helpshift Inc. Their customer support is very responsive. If they have any problems, they fix them quickly. They are constantly trying to improve and expand their offering, which is beneficial to our growing company. It is very user-friendly and easy to manage. The analytics are pretty good as well. Incentivized Angel Brockbank Director of Customer Experience Read full review
Cons	Helpshift Inc. No answers on this topic
Usability	Helpshift Inc. Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon. Incentivized Angel Brockbank Director of Customer Experience Read full review
Support Rating	Helpshift Inc. No answers on this topic
Alternatives Considered	Helpshift Inc. Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times. Amanda de Carli Assistente de Costumer Experience Read full review
Return on Investment	Helpshift Inc. No answers on this topic
ScreenShots

Helpshift

Helpshift

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