HelpCrunch vs. UseResponse

UseResponse

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HelpCrunch	Score 8.3 out of 10	N/A	All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.	$12 per month
UseResponse	Score 5.0 out of 10	Mid-Size Companies (51-1,000 employees)	UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system.	$39 per 2 agents/month

Pricing

HelpCrunch

UseResponse

Editions & Modules

Basic - Live chat: $12.00
per month
Premium - Live chat: $21.00
per month
Basic - Live chat+Emails: $25.00
per month
Premium - Live chat+Emails: $43.00
per month

Self-Hosted: $3200
includes one of the platforms, 5 support agents, announcements.
Basic: from $39
per 2 agents/month

Offerings

Pricing Offerings
HelpCrunch	UseResponse
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

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More Pricing Information

Community Pulse
	HelpCrunch	UseResponse

Best Alternatives
	HelpCrunch	UseResponse
Small Businesses	Gist Score 9.5 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	SysAid Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HelpCrunch	UseResponse
Likelihood to Recommend	8.0 (4 ratings)	- (0 ratings)
Support Rating	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	HelpCrunch	UseResponse
Likelihood to Recommend	HelpCrunch Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific. Incentivized Verified User Anonymous Read full review	UseResponse No answers on this topic
Pros	HelpCrunch Fastest time to market - set up the application fast and easy. The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity. Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience. SK Shahid Khan Founder Read full review	UseResponse No answers on this topic
Cons	HelpCrunch Not found any so far AS Alan Smith Owner & Operator Read full review	UseResponse No answers on this topic
Support Rating	HelpCrunch Always available, very knowledgeable, faster resolution. SK Shahid Khan Founder Read full review	UseResponse No answers on this topic
Alternatives Considered	HelpCrunch HelpCrunch is more affordable than other alternatives on the market and offers better customer support. Verified User Anonymous Read full review	UseResponse No answers on this topic
Return on Investment	HelpCrunch Great price point. Effective self service platform. Good alerting solution. Incentivized Verified User Anonymous Read full review	UseResponse No answers on this topic
ScreenShots	HelpCrunch Screenshots	UseResponse Screenshots