Help Lightning vs. RemotePC

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Help Lightning
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$75,000
per year per installation
RemotePC
Score 8.9 out of 10
N/A
RemotePC is a remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to remote computers to work from home or anywhere. RemotePC lets the user access remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises. IT Technicians can take advantage of RemotePC HelpDesk to connect…
$29.50
per year 1 computer
Pricing
Help LightningRemotePC
Editions & Modules
Enterprise
$75,000
per year per installation
Consumer
$29.50
per year 1 computer
SOHO
$99.50
per year 10 computers
HelpDesk
$99.50
per year unlimited computers
Team
$299.50
per year 50 computers
Enterprise
$599.50
per year 100 computers
Offerings
Pricing Offerings
Help LightningRemotePC
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsSolutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.RemotePC offers regular first year discounts for all plans.
More Pricing Information
Community Pulse
Help LightningRemotePC
Features
Help LightningRemotePC
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Help Lightning
-
Ratings
RemotePC
9.8
Ratings
19% above category average
Screen sharing00 Ratings9.90 Ratings
File transfer00 Ratings9.90 Ratings
Instant message00 Ratings9.90 Ratings
Over-the-Internet remote session00 Ratings9.90 Ratings
Initiate remote control from mobile00 Ratings9.60 Ratings
Remote management of servers & workstations00 Ratings9.80 Ratings
Remote Active Directory® management00 Ratings9.90 Ratings
Centralized management dashboard00 Ratings9.60 Ratings
Session record00 Ratings9.90 Ratings
Annotations00 Ratings9.90 Ratings
Multi-platform remote control00 Ratings9.80 Ratings
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Help LightningRemotePC
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Score 9.0 out of 10
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User Ratings
Help LightningRemotePC
Likelihood to Recommend
10.0
(0 ratings)
9.9
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(0 ratings)
Usability
-
(0 ratings)
7.6
(0 ratings)
User Testimonials
Help LightningRemotePC
Likelihood to Recommend
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
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Being able to use my office computer from any other computer with the RemotePC software seamlessly. Having the ability to control and access software and hardware just like working from my office computer. On the other side, the printing capabilities can be improved to allow for better remote printing. Otherwise the system works very well
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Pros
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
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  • Easy setup, Within minutes of Installation I was up and running
  • Security - OTP 2-Factor authentication, passed security testing.
  • Performance - Though I have not fully pushed the boundary it performs as if I was sitting at my desk at home from an Android tablet in the parking lot of work.
  • Value - We all have taken a gamble when buying a product. This is one of the purchases that I am actually happy with. It is a great value for what you get.
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Cons
  • It needs a strong network or signal connection.
  • Nothing else.
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  • long waiting time to initiate connection compare to competitors
  • total lack of keyboard translation between macOS - Windows. No keyboard configuration options at all. I don't recommend macOS users, and non-english keyboard layout users.
  • Key combination transfer doesn't work or behaves strange
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Likelihood to Renew
No answers on this topic
I still find value in this tool. If I needed to increase computers supported, I would need to revaluate pricing concerns.
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Usability
No answers on this topic
At this point I have no issue with RemotePC's overall usability. It continues to meet my needs for what is required for me to run my business. I would like to see continued improvements with RemotePC's allowing me to continue to work remotely. Waking or starting the computer would be a plus.
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Alternatives Considered
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
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Its just easy to use and does exactly what is advertised. There is nothing complicated about it. If you need access to your home PC from anywhere in the world on a computer with a browser or a smart phone, you now have it for a super low price
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Return on Investment
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
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  • Zero friction remote access on demand
  • Very competitive priced
  • Saving 2 hours travel time per session
  • Saving 30 min reporting per session
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ScreenShots

Help Lightning Screenshots

Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.

RemotePC Screenshots

Screenshot of Screenshot of Screenshot of