Help Desk Migration

Thanks to the quick response from the support team, I was able to maintain an ongoing dialogue and get questions answered promptly throughout the project. Their responsiveness made it easy to request and implement specific changes, such as disabling comments on all migrated articles, without delaying our migration timeline.

• Very responsive support team.
• Great step by step instructions.
• Ability to rerun the migration.

• There is little room for improvement in the GUI

It was very simple to use.

• Tool consolidation
• Cost reduction
• Ease of maintenance