HelloSign is an electronic signature software offering acquired by Dropbox in early 2019. It includes features such as customization for businesses of any size and bank-level security.
$0
DottedSign
Score 9.6 out of 10
Small Businesses (1-50 employees)
Providing e-signing on mobile devices, DottedSign lets users sign documents and get signatures from others in a legal and secure process, so as to stop wasting time emailing signers, printing copies, and faxing paper. DottedSign can be used to complete work, including NDAs, sales contracts, lease agreements, permission slips, financial agreements, and w9 forms. Import a document, sign or request signatures, and send.
$0
per year per user
Pricing
Dropbox Sign
DottedSign
Editions & Modules
Free
$0
Essentials
$15
per month
Standard
$17.5
per month starting at two users, per user
Essentials API
$75
per month Starting at 50 signature requests / mo.
Standard API
$250
per month Starting at 100 signature requests / mo.
Premium
Custom
Custom
Free Plan
$0
per year per user
Pro Plan
$8
per year per user
Business (5-n users) Plan
$15
per year per user
Business (1-4 users) Plan
$18
per year per user
Offerings
Pricing Offerings
Dropbox Sign
DottedSign
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
$9.99 per user
Additional Details
Additional pricing available for HelloWorks and HelloFax
• Pro plan: USD 8 per user billed yearly, or USD 15 per user billed monthly
• Business (1-4 users): $18 per user billed yearly, or $ 30 per user billed monthly.
• Business (5-n users): $15 per user billed yearly, or $ 25 per user billed monthly.
Cross functionally this product is great and the reminders/ email notifications are super helpful. Also signers who are not familiar with Dropbox sign have no problem using the tool. I find it super user friendly. I have found its a little harder to use when a signer has an agent (not a party signing the doc) and the agent wants to review prior to the person signing.
The app is quite versatile - as for me, I've been using it at work for some time and can't say that the problems that I have listed affect the general impression of the platform. Apart from using it at work, DottedSign is also pretty good for personal tasks, if you have to sign something on the go and so on. It's great for keeping track of the entire signing process and making sure everybody is on the same page with the help of reminders and such.
Of course DottedSign isn't the first one to show how convenient e-signatures are, but in my opinion the creators really nailed it because it's both easy-to-use and also pleasant to work with due to the nice and intuitive interface and truly helpful tools.
Another point I'd like to make is the reminders feature is really nice - anyone who hasn't yet signed their part gets an email notification to speed them along.
Another thing that I like that there's no need to contact customer support to figure anything out - just download the app and get going.
It would be nice to be able to build a template for just the location of the signature boxes that would allow me to upload a document, and the boxes could be basically replaced. I have the exact same doc for each of my clients, but there are small changes here and there, and I have to fill in their personal info through another program, so it would be nice to be able to do a template this way instead of just tying a template to one document.
Well, the synchronization feature isn't perfect - when you log in into your account on the browser version, for instance, you need to wait for a couple of minutes to load a file that you have already loaded in the app.
Apart from that, the platform doesn't allow you to rotate blank windows to add a date or signatures and sometimes documents are scanned upside down, and you have to edit them subsequently, which is time consuming.
It's a great software and we will continue to use it. It's a great time and money saver when it comes to legal contracts and makes the process easy for both sides who need to sign or add information to a document or contract. We definitely need our contracts to be legally binding and HelloSign provides this for us
It works well for it's intended use, I feel like some of the features can improve a bit and it's recently received a bit of a face lift but over all it's been a really easy tool to utilize and implement and we've used it since we've opened.
I have not encountered this because it was so easy to use however just seeing how they created a community is great and shows that they are here for their users. I am going to say I am sure they are available and ready to assist when needed. The fact that we have not yet experienced an outage and issues says a lot though :)
Again I cannot say it is enough this app is simple. We are preparing to be able to integrate with Salesforce and Sharepoint at a very small cost per user (these are the platforms we use) and it is great that they have the option to integrate these apps. We love this app
Support is limited to email only (for our subscription level), which might be OK for a e-signing platform if support was relatively rapid. This is not the case with HelloSign. Since the issues first arose a week ago, we have made no discernible progress in solving the problem. No matter how quickly I respond to a follow-up email, we receive only 1 email a day from the support. The other issue, which is a true edge case situation, is their insistence on receiving email from the same email account as the HelloSign registration. We changed our organizational email recently, and I was still logging into HS using our old email address. This became a hard stop on further support, which doesn't make sense on a practical level. Why would someone write in for support with specific issues if they weren't a customer? And if they did, wouldn't that be a miniscule proportion of the support requests? So if you adopt a policy that stops providing support to anyone who isn't verified, regardless of the situation, isn't that using a blunt instrument to solve a very rare issue? Reflects the overall organizational values, in my opinion, which is not to value the small customer.
I can not say it enough - this was the easiest implementation we have had with an application. I became an admin, I added the person who would be the back up admin, we moved forward with adding accounts and that was it. All the users we have were self sufficient enough to move forward with very little guidance and the guidance they received was in house.
PandaDoc has an interface that isn't as simple but once you get used to it, it's really not bad. The biggest con is that I've had issues when using it where it glitches or just isn't loading. I think it's been issues on the back end that required ticketing. In the end, I didn't find it as reliable. We've never had an issue with Dropbox Sign and we still use it daily.
eversign wasn't quite as good because of how the interface was designed. I don't think that for a software with such simple features the interface should be so piled on. While DottedSign's interface is one of its strongest features.
Between the easy to use app, the pricing, and the team at dropbox. This app is hands down great! Easy to use. Anyone can start using it and if not I am sure the team at dropbox will guide you to implement. The cost especially for us as a nonprofit is sustainable which is great.
I think after we started using DottedSign at our company, we're achieving our goals a little faster due to less time being spent on traveling to meet clients and so on, and with the process being more streamlined, it's easier. to pay attention to other parts that might have been neglected before.
We got a bit more new clients in the last quarter, but it might be due to different reasons, but I think DottedSign played a part.
Also, having all the newly signed contracts digitized and available on the cloud gives us a peace of mind.
