HelloFax vs. mFax by Documo

It's extremely easy to get started with faxing as a small business. It's the best/cheapest standalone solution I have found for faxing. I'm a solo entrepreneur and it does everything I need it to do.

Incentivized

Documo is very well suited for general tasks many law firms need to do. We have increased the efficiency of our record requests to various entities by using documo. It is best suited for documents that are not too large. When you get into multiple hundreds of pages the fax may be pending for hours before it is confirmed sent

Incentivized

• Sending faxes
• Showing me whether a fax has been successfully sent
• Receiving faxes

Incentivized

• Documo has EXCELLENT customer service.
• Documo's status update page is always updated and problems are resolved in a reasonable time frame.
• Documo is simple to use for faxing materials.
• Documo sends a copy of faxes to your email inbox - alerting you that you have received a fax instantly.

Incentivized

• I don't use the sign + fax functionality because I'm already using hellosign / dropbox sign to sign things
• I originally used my personal email to set up my log in but I am not able to change it to my professional email because of overlaps with an account with hellosign / dropbox sign
• It would be nice if it warned me if I'm trying to send a fax to a number that hasn't worked in the past

Incentivized

• Any previous problems I had were quickly addressed and fixed.
• I cannot think of any other issues because this system performs above and beyond my satisfaction.
• If they could deliver lunch that would be phenomenal!

Incentivized

Every time I needed assistance, Documo's Support team has been available to help me and has fixed every issue I have had, which aren't that many. They are great to work with, easy to chat with, and very friendly and knowledgeable.

Incentivized

It doesn't fit very well into my workflow to send a fax via email. I like having it in one separate place better. RingCentral is expensive and I have other tools already that do what it does (phone, etc.)

Incentivized

• Don't have to get a fax machine or leave my house to send a fax (i.e. at a Staples, etc.)
• I don't have to worry about paying hundreds of dollars a month for a bundled solution that I might not get enough value from

Incentivized

• I believe the efficiency and expediency of this software has saved time the firm time and money.
• I can do my job better and faster.
• I feel like I am connected all the time and I like that.

Incentivized