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Chrome Remote Desktop vs. Heimdal Remote Desktop

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chrome Remote Desktop

    Score8.4 out of 10
    N/AChrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.

    $0

    Heimdal Remote Desktop

    N/AN/AHeimdal’s Remote Desktop enables System Admins to support users or access unattended computers. The solution supports: • Dashboard-to-agent (Windows+ Windows Server; Linux, Android, MacOSX) • Agent-to-agent (Windows+ Windows Server) • Dashboard-to-NO agent (Windows+ Windows Server; Android, MacOSX, IoS with view only due to IoS limitations) Remote Desktop works stand-alone or as part of Heimdal’s…N/A
    Pricing
    Chrome Remote DesktopHeimdal Remote Desktop
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Chrome Remote DesktopHeimdal Remote Desktop
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Chrome Remote DesktopHeimdal Remote Desktop
    Considered Both Products
    Google
    No answer on this topic
    Heimdal
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    10 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    10 Answers
    No answers on this topic
    Happy with the feature set
    90%
    Happy with the feature set
    9 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    No answers on this topic
    Features
    Chrome Remote DesktopHeimdal Remote Desktop
    Remote Administration
    Comparison of Remote Administration features of Chrome Remote Desktop and Heimdal Remote Desktop
    Feature
    Chrome Remote Desktop
    8.4
    18 Ratings
    3% above category average
    Heimdal Remote Desktop
    -
    Ratings
    Screen sharing6.017 Ratings00 Ratings
    File transfer8.09 Ratings00 Ratings
    Instant message8.05 Ratings00 Ratings
    Secure remote access with Smart Card authentication9.03 Ratings00 Ratings
    Access to sleeping/powered-off computers7.08 Ratings00 Ratings
    Over-the-Internet remote session10.018 Ratings00 Ratings
    Initiate remote control from mobile8.016 Ratings00 Ratings
    Remote management of servers & workstations9.016 Ratings00 Ratings
    Remote Active Directory® management9.04 Ratings00 Ratings
    Centralized management dashboard9.08 Ratings00 Ratings
    Session record9.05 Ratings00 Ratings
    Annotations9.04 Ratings00 Ratings
    Monitoring and Alerts9.04 Ratings00 Ratings
    Multi-platform remote control7.013 Ratings00 Ratings
    User Ratings
    Chrome Remote DesktopHeimdal Remote Desktop
    Likelihood to Recommend
    9.0
    (18 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    7.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    3.8
    (7 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Chrome Remote DesktopHeimdal Remote Desktop
    Likelihood to Recommend
    Google
    No answers on this topic
    Heimdal
    No answers on this topic
    Pros
    Google
    • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
    • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
    • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
    • The mobile app is also really really well done.
    Incentivized
    Read full review
    Heimdal
    No answers on this topic
    Cons
    Google
    No answers on this topic
    Heimdal
    No answers on this topic
    Likelihood to Renew
    Google
    No answers on this topic
    Heimdal
    No answers on this topic
    Usability
    Google
    No answers on this topic
    Heimdal
    No answers on this topic
    Support Rating
    Google
    No answers on this topic
    Heimdal
    No answers on this topic
    Implementation Rating
    Google
    No answers on this topic
    Heimdal
    No answers on this topic
    Alternatives Considered
    Google
    No answers on this topic
    Heimdal
    No answers on this topic
    Return on Investment
    Google
    • Using Chrome Remote Desktop, we've saved money on remote desktop software.
    • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
    • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
    Incentivized
    Read full review
    Heimdal
    No answers on this topic
    ScreenShots

    Chrome Remote Desktop Screenshots

    Screenshot of the option to share a screen or access another computer in Chrome Remote Desktop.Screenshot of the screen to setup a remote connection.

    Heimdal Remote Desktop Screenshots

    Screenshot of Heimdal Remote Desktop InitializingScreenshot of Heimdal Remote Desktop - Secured and Unified Remote TroubleshootingScreenshot of Heimdal Remote Desktop - Streamlined, Flexible, and Accessible Remote Support