After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.
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Livefyre (discontinued)
Score 7.8 out of 10
Enterprise companies (1,001+ employees)
Livefyre was acquired in 2016 and became part of the Adobe Experience Manager suite of products. The product has since been discontinued, and is no longer available for sale.
Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.
It's pretty flexible. There were only a few things we found that were too specific to our environment and could not be easily done.
The out-of-the-box GUI design was decent. It was also configurable with limited custom CSS, anticipating the need for each company to customize the look and feel to suit their own needs.
Basic interface is good, providing the necessary data points like total comment count. Visual effects are good too, with fade-in effects for new comments.
They also provide back-end APIs to gather information about the "hottest" threads. We used this to construct our own "Hot Topics" section that could link users to the related article so they could comment themselves.
Good support, even after implementation. They were always available by phone and even through realtime IM chats direct to their developers, skipping awkward non-technical middlemen.
We are planning to continue using Livefyre comments on several of our blog properties due to its simplicity, transparency and speed of operation. We are actively researching it's more advanced features for some other platforms that need higher end results. Keep up the good work Livefyre.
If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
