TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Heap

    Score7.9 out of 10
    Small Businesses (1-50 employees)
    Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

    $0

    per month

    Indicative

    Score9.2 out of 10
    N/AIndicative is a cloud based, self service customer analytics platform that gives businesses the tools they need to improve acquisition, conversion and retention through meaningful insights.N/A
    Pricing
    HeapIndicative
    Editions & Modules
    Free
    $0
    Up to 10k sessions/month
    Growth
    Starting at $3,600 annually
    Up to 300k sessions/year
    Pro
    Contact Heap Sales
    Custom sessions per month and unlimited projects
    Premier
    Contact Heap Sales
    Custom sessions per month
    No answers on this topic
    Offerings
    Pricing Offerings
    HeapIndicative
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsHeap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.
    More Pricing Information
    Community Pulse
    HeapIndicative
    Considered Both Products
    Heap
    No answer on this topic
    Indicative
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    216 Answers
    No answers on this topic
    Delivers good value for the price
    99%
    Delivers good value for the price
    149 Answers
    No answers on this topic
    Happy with the feature set
    95%
    Happy with the feature set
    215 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    117 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    121 Answers
    No answers on this topic
    User Ratings
    HeapIndicative
    Likelihood to Recommend
    8.1
    (232 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    9.3
    (9 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (64 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.4
    (61 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HeapIndicative
    Likelihood to Recommend
    Heap
    No answers on this topic
    Indicative
    It is well suited for situations or professionals that works with figures and data, or were you need to present this kind of information to your stakeholders. It may also be useful for students in the area of economics, accounting, finance or administration, to develop or train themselves in this area, linking the professional career with some IT knowledge.
    Incentivized
    Read full review
    Pros
    Heap
    • Realtime interactions which are captured automatically is a unique feature which no other product offers.
    • Low code implementation is a big plus for marketing teams, as there is less dependency on engineering
    • Detailed customer behaviours can be studied with captured replay sessions
    • Due to all the above points - it helped to improve customer experience
    Incentivized
    Read full review
    Indicative
    • No code writing
    • Connection to platforms
    • Connection to warehouse
    Incentivized
    Read full review
    Cons
    Heap
    No answers on this topic
    Indicative
    • Having a longer 'data period' in the 'Growth' plan
    Incentivized
    Read full review
    Likelihood to Renew
    Heap
    No answers on this topic
    Indicative
    No answers on this topic
    Usability
    Heap
    No answers on this topic
    Indicative
    No answers on this topic
    Reliability and Availability
    Heap
    I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
    Incentivized
    Read full review
    Indicative
    No answers on this topic
    Performance
    Heap
    Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
    Incentivized
    Read full review
    Indicative
    No answers on this topic
    Support Rating
    Heap
    No answers on this topic
    Indicative
    No answers on this topic
    Implementation Rating
    Heap
    No answers on this topic
    Indicative
    No answers on this topic
    Alternatives Considered
    Heap
    No answers on this topic
    Indicative
    More intuitive and friendly when using it in comparison to Google Analytics plus the positive experience with their support team when experiencing bags in the system.
    Incentivized
    Read full review
    Scalability
    Heap
    The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
    Incentivized
    Read full review
    Indicative
    No answers on this topic
    Return on Investment
    Heap
    • It has helped us make decisions on what products to scope for our MVP based on the usage data.
    • It's allowed us to measure success with our beta product.
    • It's helped us view our conversion rates in an easy and usable manner.
    Incentivized
    Read full review
    Indicative
    • Insight of financial figures
    Incentivized
    Read full review
    ScreenShots

    Heap Screenshots

    Screenshot of Dashboard in Heap (Use to get Product or User Behavior Insights)Screenshot of Effort Analysis provides the first-ever quantitative measurement of user friction, capturing the difficulty users face when moving through every step of every user flow across the digital experience.Screenshot of Heap Illuminate looks for the most common events between two steps in a funnel and generates a Top Events table that displays how well paths including different events convert to the next step so you can understand how that behavior is helping or hurting conversion.Screenshot of From Top Events you can choose an event and use Path Comparison to fork your funnel and see how the selected behavior impacts conversion downstream.

    Indicative Screenshots

    Screenshot of Cohort ToolScreenshot of Customizable Dashboard