HCL Connections vs. HCL Notes

IBM Connections is possibly most suited for larger organizations where bigger teams are able to have more people to share with. Also, it may be less appropriate when there is so much security that it would hinder the anytime, anywhere access capabilities and prevent users from being able to enjoy sharing content with each other.

Incentivized

I often work with teams from other country and regions, hence HCL Notes is a very useful platform for internal company management operations. It standardized organisational work standards in most of the offices worldwide. HCL Notes also enables chat with other team around the world that I find very helpful when initiating conversation or just want to have a quick update rather than sending emails and waiting for replies. However, HCL Notes is not very efficient in web browsing and user still need to use other internet service providers.

Incentivized

• Connections has an easy to understand layout so if you are new to the tool you can catch on quickly.
• The security features are excellent, I feel comfortable that we will not get hacked.
• Connections provide a single place to store project docs, pics, emails and to collaborate real-time with your team.

Incentivized

• Data sharing via small database format is valuable as they are quickly deployed, easily managed and distributed on backend email servers.
• Integrated messaging allows quick communications between geographical sites reducing long distance costs.
• Policy documents for registering new users, setting initial security levels, assigning default database access is managed easily with the admin client.

Incentivized

• Search in connections is incredibly poor. It's commonly joked that once data goes into Connections, you never find it again, unless you have a direct link. This alone kills usability for Connections.
• Embedded content in wiki pages in connections is poorly implemented. While the content displays, you can't interact with it, or edit it reasonably, and it's really slow to load.
• The "social" features in Connections are pretty lame, and no self-respecting user spends any time trying to build their profile. It's just disappointing.

Incentivized

• The simple user experience can be touted as a positive, but it is also a negative in some ways. Compared to other calendars, email and chat tools, IBM Notes looks like it is from the 90s.
• We have constant issues with chat crashing. This is the main reason so many people in our organization chose to switch away from Notes.
• There aren't a lot of integrations with IBM Notes and other applications we regularly use. Notes seems to have been left behind by many.

Incentivized

Connections has continued to more than meet our needs from a collaboration point of view and we are currently working on integration with our IBM Websphere portal platform to provide an integrated collaboration solution. This scenario will provide our users the best both products have to offer in a single interface.

Incentivized

Since companies started to moved their email systems to the Exchange platform and the cloud, we are unable to find any new projects with IBM Notes, the marketing share and software price is another issue, so we have to move to another platform.

Connections combines all the most useful abilities from various social networks. This makes it useful of course, but it also reduces user adoption time initially by allowing users to get comfortable with basic features. Once they are comfortable, it's easy for users to start exploring. They find new people in the organization to contact, new sources of information, etc. Before you know it, about half of the users are contributing back in some form -- and all with little or no training needed by IT.

Incentivized

Easy to use for the user, most of the apps we developed, there is not much need for user training. Most of the times, we just do a demo to the users group and they can pick up from there.

Once Connections was installed, patched, etc. it was ALWAYS up. We only had to bring it down for OS updates to the servers. That seems to be typical of anything that runs on WebSphere; it's bulletproof and could probably run for months and years if the underlying OS didn't require constant patching.

Incentivized

IBM Connections web UI, mobile app (data sync to / from the device), and file transfer speeds were almost always very fast. It was rare for a slow-down of any kind, even when doing searches.

Incentivized

IBM Support has ALWAYS been quick to respond, regardless of the product. Even first level techs seldom provide "canned" responses and they really try to help. If they can't help, they don't wallow around but engage the right person immediately. It's very rare that the first level tech needs to escalate, and even more rare when they do escalate and the next person engaged cannot solve it. We have been more than satisfied with IBM support's quick and professional responses to our issues.

Incentivized

I've been using the production for a very long time and very happy with it. Also, all the online resources and forums for notes is very friendly and easy/quick for getting help. I found out that compared to Microsoft or Oracle or any other platforms, IBM Notes online forum is the best I have seen.

Try to understand you will never find a product which suites all your end user for 100%. IBM Connections is the best of all breeds but if you go look on each functionality on its own there are better example out there. But as IBM COnnections delivers it all in just one platform makes it the best example about integration of different functionality into one platform.

Implementation is easy and smooth if the requirement is well gathered/documented. Notes is a RAD platform, all projects in Notes is simple in the implementation step.

IBM Connections offers a complete package of tools that can be useful but it doesn't integrate well with other services. Competitors like Yammer offer slightly fewer features but are cheaper and much easier to maintain. If we were making a decision today we probably would choose a combination of Yammer, Slack, Microsoft Teams, and other Microsoft or Google Tools.

Incentivized

I've already answered this question in the previous questions however to sum it up IBM Notes stacks up VERY WELL! It has a LOT of really good business/enterprise features like enterprise-grade Dropbox-like storage, synced email/calendar/contacts, it supports a LOT of third-party add-ins, easy-to-use and friendly, very strong and robust, and most importantly it's a LOT more secure in my opinion than the competition.

Incentivized

Scaling UP is never an issue with IBM's core technologies like WebSphere, DB2, etc. as long as you have or can find the technical resources to implement it. Where IBM seems to fail is scaling DOWN for smaller organizations. Connections 5.0 on-premises would have required us to create 7 servers -- yes, they would be virtualized, but still that's 7 OS licenses, 40 virtual CPU cores, 80GB RAM, and a few TB of hard disk space. All to replace Quick which runs on 1 server with 1 OS license, 4 cores, 8GB RAM and 600GB of disk. Granted, there are major differences in capabilities between the two, but how do you get a CFO understand why features like a mobile app, file sync, and social sharing require 10x the back-end resources?

Incentivized

• Positive - Using IBM Connections has reduced the number of directories and file share repositories previously used for collaboration.
• Positive - The direction is to stop relying on email for the only method of communicating and sharing knowledge. IBM Connections is in the right step.

Incentivized

• ROI for us has been extreme. In the late 1990's we automated dozens and dozens of paper-based processes and created workflows for activities that had never been formalized before. Additionally all those forms with their comments, etc. have been captured in a central place to serve as audit trails.
• Whenever we need faster access to data (mail or otherwise), it's quick and easy to deploy a new Domino server somewhere, setup replication of appropriate databases, and get the local Notes clients pointed to those resources. So that to me is positive ROI because it represents time savings based on user need.
• Tech. Support would claim a negative ROI in terms of supporting the Notes client, Notes updates, peculiar Notes issues, and users who complain about Notes. That is certainly true to a point. The Notes client is a much more complex piece of software than, say, Outlook. But we have to remember that Notes deployments are not just for Mail but many, many applications as well. In the end I'd say we might have 1 or 2 user complaints per month, typically around Calendar issues more than anything else.