HCL BigFix vs. Symantec Asset Management Suite

BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented. Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.

Incentivized

It helps me track my inventories; it helps me manage assets, and it helps me in hardware and software audit. It helps in software licensing cost too. It gives a complete picture of entire IT asset of the organization including location & status. Helps me ensure compliance. Helps me find license gaps, under utilization etc.

Incentivized

• Custom patch packages are easy to set up and allows for use with a repository.
• Asset management by use of agents is simple and allows for user assignment by the device.
• Reporting has a large variety of templates.

Incentivized

• Reporting. The reporting tool can allow down to a granular level. This is important for pinpointing the issues that arise in the infrastructure.
• Updating. It was easy to update the software. I never had any issues with patches that arose.

Incentivized

• No console for macOS
• No easy setup UI for macOS users
• Patching can be complicated if you don't understand relevance
• Patching can be complicated it you don't understand scripting
• Could be better in helping with CIS Benchmarks

Incentivized

• Technical documentation may be lacking at times but support will usually make up for it.
• Training and certification is very limited.
• Sometimes a tough sell after a rocky reputation in the past.

Incentivized

While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.

Incentivized

We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients

TeamViewer does not have the ability to perform all the functions that Symantec Asset Management Suite can perform. TeamViewer is a good product, but I would only suggest that smaller organizations utilize it until they expand on their features a little more. The only negative thing I can say in regards to getting the Symantec Asset Management Suite over TeamViewer is that it's way more expensive than TeamViewer, but you'll get way more product for your money. So if a large organization chooses to invest in the Symantec Asset Manage Suite they'll spend more money, but the value they will receive in return from using the software will definitely boost productivity. When productivity goes up, an organization's ROI also goes up and that's the type of results you want to see when you invest in products for your organization.

Incentivized

• Overall, the product helps achieve the security posture mandated by HIPAA for our organization.
• It is a decent inventory management solution, and provides IT leaders with useful information for decision making.

Incentivized

• Much faster time finding out what equipment belongs to who, especially if this info is needed and the person is unavailable.
• Better "Customer Service" (Tech to end user)

Incentivized