BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).
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ManageEngine Patch Manager Plus
Score 9.0 out of 10
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Patch Manager Plus is an automated patch management software that provides enterprises with a single interface for all patch management tasks. The vendor claims it works across platforms, helping users patch Windows, Mac, Linux & 300+ third-party applications. With Automated Patch Deployments, users can automate the entire process of patch management:…
BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented. Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.
Its a best tool for managing and patching an corporate environment, specially the dashboards and the UI which is relatively easy to adapt for someone without prior knowledge of Patching as well. If a company has Secure Gateway Server, then the remote deployment is a plus, it helps to even remotely deploy patches to the remote employees.
Very easy to use once you get used to it. It can be a little overwhelming at first since there is so many thing you can do. But as soon as you get use to it, it works like a charm.
While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.
The support team at Patch Manager Plus has been awesome. Very responsive and knowledgeable. There are times when there is confusion between different tickets but there is still good service.
We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients
SolarWinds was not selected because it runs on top of SCCM which in itself is problematic and unreliable. We need an application that runs in standalone mode and does not rely on any other application. SolarWinds is also one of the most expensive. Kaseya and GFI LanGuard are overkill as they contain functionality that we do not need or already have. GFI LanGuard for instance does security auditing the same as Qualys that we already have. Kaseya is a full management and automation solution.
