HCL BigFix vs. KACE Asset Management Appliance

BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented. Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.

Incentivized

We are a small to mid-size County Government and this has been fit great for our IT HelpDesk needs for tracking tickets and creating a How-To data base for users issues. If you have a system on your network DAM will find it and report back to you on its current status and any issues or items that may need to be addressed, such as patches or updates for MS or AV!

Incentivized

• Custom patch packages are easy to set up and allows for use with a repository.
• Asset management by use of agents is simple and allows for user assignment by the device.
• Reporting has a large variety of templates.

Incentivized

• Monitors remote computers and tracks software installed on those computers.
• Smart labels allow for automation of software installs/upgrades using analytics.
• Contract monitoring system with alerts when a third party contract is nearing expiration.
• Comes with a ticketing system, that can have multiple ticket queues, to manage incoming requests for support.
• Using processes, you can automate opening multiple tickets for work needed on a task. (ie. open multiple predefined tickets for a new employee hire).
• Kace has had substantial improvements since Quest assumed ownership from Dell.
• You can configure notifications for almost anything, since you can utilize their wizard or manually write your own SQL queries.

Incentivized

• No console for macOS
• No easy setup UI for macOS users
• Patching can be complicated if you don't understand relevance
• Patching can be complicated it you don't understand scripting
• Could be better in helping with CIS Benchmarks

Incentivized

• As with most items in IT there is a learning curve to using this product. But once you get the general idea of how this software flows it is quite easy to navigate and get information.
• Has a good reporting base but it was easy to learn how to make your own specific reports!
• I would like to see more color options for dash board setup is sorta blah!!

Incentivized

The appliance and software does its job, as it's intended to. There aren't many other bells and whistles. integrates well with MFA (okta), integrates well with KACES SDA. The modules it has will suit most needs. If you have the money in the budge, i'd suggest going with professional services to help with the setup/integration. There are some parts that are cumbersome and may require support. Save yourself the headache

Incentivized

While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.

Incentivized

We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients

We were not able to get SCCM to stabilize and work, it would continually fail to add computers to groups and fail to install programs/updates to computers in a defined group. Continually, user community forums kept recommending to replace it with another solution. JIRA is a much more efficient ticketing system, and we migrated the ticketing system from KACE to JIRA.

Incentivized

• Overall, the product helps achieve the security posture mandated by HIPAA for our organization.
• It is a decent inventory management solution, and provides IT leaders with useful information for decision making.

Incentivized

• Implemented inventory system without having to purchase a secondary product, cutting down cost.

Incentivized