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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HaystackCRM

    N/AN/AN/A

    $29

    per month

    Zoho CRM

    Score8.7 out of 10
    N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    HaystackCRMZoho CRM
    Editions & Modules
    Basic
    $29
    per month
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    HaystackCRMZoho CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional Details
    More Pricing Information
    Community Pulse
    HaystackCRMZoho CRM
    Considered Both Products
    HaystackCRM
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    93%
    Would buy again
    226 Answers
    Delivers good value for the price
    No answers on this topic
    97%
    Delivers good value for the price
    228 Answers
    Happy with the feature set
    No answers on this topic
    95%
    Happy with the feature set
    232 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    95%
    Lived up to sales and marketing promises
    185 Answers
    Implementation went as expected
    No answers on this topic
    87%
    Implementation went as expected
    180 Answers
    Features
    HaystackCRMZoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of HaystackCRM and Zoho CRM
    Feature
    HaystackCRM
    -
    Ratings
    Zoho CRM
    8.5
    288 Ratings
    10% above category average
    Customer data management / contact management00 Ratings8.5279 Ratings
    Workflow management00 Ratings8.3266 Ratings
    Territory management00 Ratings8.7196 Ratings
    Opportunity management00 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.8248 Ratings
    Contract management00 Ratings8.7203 Ratings
    Quote & order management00 Ratings8.1203 Ratings
    Interaction tracking00 Ratings8.1249 Ratings
    Channel / partner relationship management00 Ratings8.4192 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of HaystackCRM and Zoho CRM
    Feature
    HaystackCRM
    -
    Ratings
    Zoho CRM
    8.3
    221 Ratings
    10% above category average
    Case management00 Ratings8.5213 Ratings
    Call center management00 Ratings8.1172 Ratings
    Help desk management00 Ratings8.5189 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of HaystackCRM and Zoho CRM
    Feature
    HaystackCRM
    -
    Ratings
    Zoho CRM
    8.5
    266 Ratings
    11% above category average
    Lead management00 Ratings8.6261 Ratings
    Email marketing00 Ratings8.5219 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of HaystackCRM and Zoho CRM
    Feature
    HaystackCRM
    -
    Ratings
    Zoho CRM
    8.4
    263 Ratings
    10% above category average
    Task management00 Ratings8.5248 Ratings
    Billing and invoicing management00 Ratings8.3180 Ratings
    Reporting00 Ratings8.5242 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of HaystackCRM and Zoho CRM
    Feature
    HaystackCRM
    -
    Ratings
    Zoho CRM
    8.5
    258 Ratings
    12% above category average
    Forecasting00 Ratings8.5216 Ratings
    Pipeline visualization00 Ratings8.4235 Ratings
    Customizable reports00 Ratings8.6249 Ratings
    Customization
    Comparison of Customization features of HaystackCRM and Zoho CRM
    Feature
    HaystackCRM
    -
    Ratings
    Zoho CRM
    8.3
    277 Ratings
    10% above category average
    Custom fields00 Ratings8.4275 Ratings
    Custom objects00 Ratings8.2222 Ratings
    Scripting environment00 Ratings8.2178 Ratings
    API for custom integration00 Ratings8.4203 Ratings
    Security
    Comparison of Security features of HaystackCRM and Zoho CRM
    Feature
    HaystackCRM
    -
    Ratings
    Zoho CRM
    8.4
    266 Ratings
    1% above category average
    Single sign-on capability00 Ratings8.3231 Ratings
    Role-based user permissions00 Ratings8.4261 Ratings
    Social CRM
    Comparison of Social CRM features of HaystackCRM and Zoho CRM
    Feature
    HaystackCRM
    -
    Ratings
    Zoho CRM
    8.3
    165 Ratings
    12% above category average
    Social data00 Ratings8.3164 Ratings
    Social engagement00 Ratings8.3156 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of HaystackCRM and Zoho CRM
    Feature
    HaystackCRM
    -
    Ratings
    Zoho CRM
    8.7
    210 Ratings
    17% above category average
    Marketing automation00 Ratings8.7207 Ratings
    Compensation management00 Ratings8.6138 Ratings
    Platform
    Comparison of Platform features of HaystackCRM and Zoho CRM
    Feature
    HaystackCRM
    -
    Ratings
    Zoho CRM
    8.6
    230 Ratings
    16% above category average
    Mobile access00 Ratings8.6230 Ratings
    User Ratings
    HaystackCRMZoho CRM
    Likelihood to Recommend
    -
    (0 ratings)
    8.6
    (312 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.6
    (42 ratings)
    Usability
    -
    (0 ratings)
    7.8
    (172 ratings)
    Availability
    -
    (0 ratings)
    8.8
    (7 ratings)
    Performance
    -
    (0 ratings)
    8.5
    (8 ratings)
    Support Rating
    -
    (0 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.6
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    5.6
    (16 ratings)
    Configurability
    -
    (0 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (13 ratings)
    User Testimonials
    HaystackCRMZoho CRM
    Likelihood to Recommend
    HaystackCRM
    No answers on this topic
    Zoho
    Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
    Incentivized
    Read full review
    Pros
    HaystackCRM
    No answers on this topic
    Zoho
    No answers on this topic
    Cons
    HaystackCRM
    No answers on this topic
    Zoho
    No answers on this topic
    Likelihood to Renew
    HaystackCRM
    No answers on this topic
    Zoho
    No answers on this topic
    Usability
    HaystackCRM
    No answers on this topic
    Zoho
    No answers on this topic
    Reliability and Availability
    HaystackCRM
    No answers on this topic
    Zoho
    In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
    Incentivized
    Read full review
    Performance
    HaystackCRM
    No answers on this topic
    Zoho
    I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
    Incentivized
    Read full review
    Support Rating
    HaystackCRM
    No answers on this topic
    Zoho
    No answers on this topic
    In-Person Training
    HaystackCRM
    No answers on this topic
    Zoho
    I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
    Incentivized
    Read full review
    Online Training
    HaystackCRM
    No answers on this topic
    Zoho
    There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
    Incentivized
    Read full review
    Implementation Rating
    HaystackCRM
    No answers on this topic
    Zoho
    No answers on this topic
    Alternatives Considered
    HaystackCRM
    No answers on this topic
    Zoho
    No answers on this topic
    Contract Terms and Pricing Model
    HaystackCRM
    No answers on this topic
    Zoho
    No answers on this topic
    Scalability
    HaystackCRM
    No answers on this topic
    Zoho
    We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
    Incentivized
    Read full review
    Professional Services
    HaystackCRM
    No answers on this topic
    Zoho
    No answers on this topic
    Return on Investment
    HaystackCRM
    No answers on this topic
    Zoho
    • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
    • we have found a much higher customer engagement rate and ROI
    • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
    Incentivized
    Read full review
    ScreenShots

    Zoho CRM Screenshots

    Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.