Harri, headquartered in New York, offers a workforce optimization platform for restaurants, which supports scheduling and attendance management, hiring, as well as communicating with employees and collaboration.
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Verint Workforce Management
Score 8.2 out of 10
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Verint® Workforce Management™ (WFM) is a cloud application that uses automation to simplify forecasting and scheduling of employees and bots across the enterprise, including contact centers, back offices and branch/service locations. The solution scales to accommodate a varying number of employees, channels, locations, time zones, schedule types, and request automation to meet the needs of mid-sized to global enterprise organizations. Verint removes the…
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Pricing
Harri
Verint Workforce Management
Editions & Modules
No answers on this topic
WFM Enterprise
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per month per user
WFM Enterprise
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per month Per volume
WFM Enterprise
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per month per user
WFM Enterprise
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per month Per volume
Offerings
Pricing Offerings
Harri
Verint Workforce Management
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Verint offers a named user pricing model with SaaS and on-premise delivery methods.
More Pricing Information
Community Pulse
Harri
Verint Workforce Management
Features
Harri
Verint Workforce Management
Workforce Management Software Features
Comparison of Workforce Management Software Features features of Product A and Product B
Harri is optimized for hotel companies and medium-sized companies with a high demand for personnel, due to its potential it allows the recruitment of suitable employees for each job
For workforce management, more so in the customer care department, Verint Workforce Management is the best as it makes matching resources with needs easy. It enhances scheduling, and thanks to the smooth match, handling customer issues becomes easy, and this enhances customer experience.
The sheer ease of use provides you with an absolutely seamless experience. This, alongside a highly passionate team, provides you with an app in which you can interview, hire and begin working with staff in a matter of only a few weeks.
The staff are fantastic and will do anything to ensure that your experience is nothing but the best.
Everything is done without paper, ensuring that everything is all in one place. It’s simple and easy to use.
Also, the app is updated on a regular basis, in which a number of different features are added and removed.
Verint WFM does adherence very well. We were able to customize with our internal company goals which improved our productivity,
Strategic planner (forecasting). Although there are challenges at times given my company's unique set up, strategic planner has allowed us to paint a more accurate picture of the future.
Verint also processes PTO requests very smoothly and in a way that makes sense.
It is very technical. It is not something that you can just jump into. It took me a while to train my other contact center managers on how to use it and I just actually recently got an employee who was helping me manage the workforce management variance system and it just takes a lot of time and patience in order to learn the full gamut of how shifts go together. And this goes into this and you have to do one piece right or nothing else works in the end and the activities. It is just a lot when you come from not doing anything close to that.
It still functions the way we need it to. But, I am also a person who is keen to the relationships that have been built and it is one of the best I have with any outside vendor. There is work on improvements and updates constantly and when or if I have an issue or problem that needs to be addressed, I know the team is there to help me.
I have worked within the system for several years and have not found a separate WFM system that is comparable or has as many features as Verint. There are comparable systems for scheduling , forecasting and PTO allotment. however I have not been able to find one with all three
Verint Support is exceptional. I've never had an issue where the Verint Support analyst was lacking knowledge, didn't take the issue seriously, or not tried working with us to fix our quirky setups. Realizing that each business is different, has different needs, and there isn't a cookie-cutter solution for everyone ... Verint Support always continues to shine for us and help us out when needed.
Training was covered in full day sessions that went very fast with no way of recording the information for later review. This made it hard to capture & retain all the details of information.
Training is more broad on specific use cases. It would be good to have training based on our current situations as we deal with so many unique setups & client needs.
The team helping us did a great job training our WFM leaders on how to use the tool from forecasting, to schedule updates to maintenance. They allowed us to be involved in implementation but also did a lot of the initial heavy lifting allowing us to stay focussed on the tasks at hand. It was a great experience and one I would hope occurs again should we ever need to implement a new tool again.
This is the first job where I have used a website like Harri to hire new staff and get their details added to our HR system. Everything has always been completed by hand. As mentioned, this is a lot more time consuming and increases the chances of errors being made. I think Harri is an awesome tool.
Verint Workforce Management is superior in many ways to other programs, though there are aspects of the others that may be a bit better. Overall, Verint has more pros than cons when compared to other scheduling software, it is simply in need of improvement in some areas.
We have been able to decrease our workforce staff from 5 users to 3 users due to the automation.
We have also been able to decrease our staffing by 3% as our agents' time is scheduled so they are available for the correct calls that come into our contact center.
