Harri, headquartered in New York, offers a workforce optimization platform for restaurants, which supports scheduling and attendance management, hiring, as well as communicating with employees and collaboration.
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HotSchedules
Score 8.0 out of 10
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HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests,…
Harri is optimized for hotel companies and medium-sized companies with a high demand for personnel, due to its potential it allows the recruitment of suitable employees for each job
HotSchedules can be implemented in any organization that has to staff a store with varying hours. I have recommended this to my colleague who has 8 employees, yet he has seen great results with the shift swaps and availability tracking/time off requests. I do wish we could see some more attention to general staffing and training VS. the heavy emphasis on restaurant businesses. It feels HotSchedules has grown into many more areas and should work away from marketing so directly to restaurant businesses. Some training programs for other business would be a welcome sight.
The sheer ease of use provides you with an absolutely seamless experience. This, alongside a highly passionate team, provides you with an app in which you can interview, hire and begin working with staff in a matter of only a few weeks.
The staff are fantastic and will do anything to ensure that your experience is nothing but the best.
Everything is done without paper, ensuring that everything is all in one place. It’s simple and easy to use.
Also, the app is updated on a regular basis, in which a number of different features are added and removed.
All the information needed for your employees can all be found in one place. From the availability of an employee to their pay rate to their phone number. It's all just a click away. Before HotSchedules all of this information was kept in different places and the managers would need to open several documents and contact lists to find what they were looking for about a single employee.
Control over how indepth you use the product. The possibilities of this service are seemingly endless. However if you are solely looking for a specific feature HotSchedules offers you have the ability to soley use that feature. HotSchedules can simply schedule, or it can automatically schedule, or you can assign a specific job to a specific person on a specific day. For us, we have employees who are doing a specific job/task one week and then they are needed for a different job/task the next week. HotSchedules allowed us to narrow down our options starting with department, moving to location, moving down to the job they would be preforming for that scheduled day.
The ease of changing/releasing shifts. If an employee wants more hours they can go in and select shifts that are up for grabs or request to work on a specific day at a specific time. The opposite is also true. If an employee is worried they will have too many hours that week, they can release their shift and put it up for grabs by a different employee. And of course, all of this is fairly customizable to what you want your employees to have the ability to do, with or without your intervention and approval. In our case, if a shift lead releases a shift we only want other shift leads to be able to pick up the shift. HotSchedules allows us to do just that.
6 Years of Experience provides me the insight on the upgrades and changes that HotSchedules has done to improve the experience of its users. There are so many features that we still have not started or used to the fullest, but we believe that we are currently getting a strong value out of the money that is paid for this product.
Always cheerful, informative, and educated staff. Each person seems to want to find a way to help us with any issues or questions we have. I love that all the staff is friendly and in a good mood when you call, I have never had a rep be unhelpful or short tempered, or ever less than accommodating to our needs!
This is the first job where I have used a website like Harri to hire new staff and get their details added to our HR system. Everything has always been completed by hand. As mentioned, this is a lot more time consuming and increases the chances of errors being made. I think Harri is an awesome tool.
HotSchedules was the first to tie into a POS to control clocking in and out for employees compared to a canned product from major POS providers. HotSchedules is more widely used by hourly employees in the industry, so there is less of a training curve.
Saving time on scheduling means our managers can focus more on guest experience, managing the floor and other areas that contribute to the success of our business.
