TrustRadius

Haptik vs. Fin by Intercom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Haptik
Score 8.0 out of 10
N/A
Haptik helps businesses build AI-assisted Chatbots using Industry AI models with domain-specific intelligence to accurately comprehend user intent and deliver contextual responses solving user inquiries end-to-end. Haptik is a part of the Jio - Google - Facebook digital ecosystem since 2019. They aim to to leverage these partnerships to deliver even greater customer success, and advance Conversational AI revolution to a new phase.N/A
Fin by Intercom
Score 8.5 out of 10
N/A
Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.
$0.99
one-time fee per 1 resolution
Pricing
HaptikFin by Intercom
Editions & Modules
No answers on this topic
Fin with your current helpdesk
$0.99
one-time fee per 1 resolution
Copilot add-on
$35
per month per user
The Early Stage program
$65
per month (6 support seats)
Proactive Support Plus add-on
$99
per month
Fin with Intercom’s Helpdesk
from $39 + $0.99 per Fin resolution
per month per seat
Offerings
Pricing Offerings
HaptikFin by Intercom
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.
More Pricing Information
Community Pulse
HaptikFin by Intercom
User Ratings
HaptikFin by Intercom
Likelihood to Recommend
-
(0 ratings)
8.7
(0 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(0 ratings)
Usability
-
(0 ratings)
8.8
(0 ratings)
Availability
-
(0 ratings)
9.1
(0 ratings)
Performance
-
(0 ratings)
9.1
(0 ratings)
Support Rating
-
(0 ratings)
5.7
(0 ratings)
Online Training
-
(0 ratings)
7.4
(0 ratings)
Implementation Rating
-
(0 ratings)
6.6
(0 ratings)
Product Scalability
-
(0 ratings)
9.1
(0 ratings)
User Testimonials
HaptikFin by Intercom
Likelihood to Recommend
No answers on this topic
While Fin is an awesome investment, the setup and tuning of responses to meet brand alignment and delivery have taken some time. If you prioritize not just resolution rate and accuracy, but style and delivery, it's a bigger lift. However, for the vast majority of businesses, the step and its impact on resource management are a worthy investment.
Verified User
Anonymous
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Pros
No answers on this topic
  • Great UI - everyone has their own inbox but can still see all incoming messages.
  • Fin AI - we love the AI functionality, it saves tons of time of the team.
  • Automated emails - we configured Intercom in a way that it uses a lot of information we have about our users (e.g. their subscription, date of upgrade, etc.) so that we can use it to automate communication.
Verified User
Anonymous
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Cons
No answers on this topic
  • Some things are repetitive. Ex: If you provide guidance to ask a follow-up question, it'll ask that follow-up question each time.
  • It'd be cool to have a "vibe" check for auto-sorting. Ex: We have responses to our outreach feed into Intercom. It'd be cool to have a way to auto-sort based on if they ask a detailed question or just a plain "interested" response.
  • It'd be cool if Fin by Intercom flagged conversations, like it a customer seemed agitated, for the team to review.
Verified User
Anonymous
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Likelihood to Renew
No answers on this topic
It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ
Ariana Thompson | TrustRadius Reviewer
Ariana Thompson
Support Operations
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Usability
No answers on this topic
It takes a bit of getting used to. It's easy to start off with simple pieces of answering queries, etc. The real part is when one tries to use workflows with triggers and automation. Then, it can be a whole different experience. I would love to see it being much simpler in terms of usability there.
Verified User
Anonymous
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Reliability and Availability
No answers on this topic
always there
Verified User
Anonymous
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Performance
No answers on this topic
works perfect
Verified User
Anonymous
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Support Rating
No answers on this topic
Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them.
LW
Lukas Washack
Operations Manager
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Online Training
No answers on this topic
Easy to know the learning path
Verified User
Anonymous
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Implementation Rating
No answers on this topic
The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom.
Verified User
Anonymous
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Alternatives Considered
No answers on this topic
In my experience, what Intercom has done with Fin by Intercom is far more innovative and forward thinking than other tools I've used. It's intuitive, easy, and they are always releasing new things to make Fin by Intercom even more powerful.
Verified User
Anonymous
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Return on Investment
No answers on this topic
  • I like how I don't feel like I need to constantly be monitoring support, especially on weekends
  • It's great that the user will get some response right away, I just need to hope that the response they do get is good enough if I'm awk
Verified User
Anonymous
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ScreenShots

Haptik Screenshots

Screenshot of Get real-time chat disposition trends, scrutinize abandoned chats & set custom auto-response for offline hours & delaysScreenshot of Empower your live agents with all the information they need to answer customer queries more efficiently - without the need to toggle between multiple systems. Easily access user details, notes, and previous conversation history to contextually solve queries and personalize customer conversations on the go!Screenshot of Upgrade your customer experience with Haptik’s Intelligent Virtual Assistants, driving ROI at every stage of the lifecycleScreenshot of Accelerate go-to-market with Haptik’s drag & drop visual builder that includes 100+ pre-built, domain-specific Smart Skills designed for the most common use cases for your industry.Screenshot of Get in-depth insights into how users interact with your IVAs, identify problem areas or features that can be improved and also collect first-hand user feedback about your IVA experience in real-time.Screenshot of Smart Funnel helps us track the effectiveness of the bot by tracking the completion rates and identifying the drop off points in order to make changes to the bot design or flow to ensure users are getting a resolution

Fin by Intercom Screenshots

Screenshot of Fin, delivering conversational support experience to customers.Screenshot of where to monitor, analyze, and optimize Fin by spotting trends, filling content gaps, and fixing quality issues topic by topic.Screenshot of where to customize Fin's tone of voice, teach it support knowledge and policies, and configure how it handles complex tasks in over 45 languages.Screenshot of where to test answers, review the sources and settings that shape them, and get tailored recommendations to optimize performance.Screenshot of Fin, as it appears across email and live chat to phone, SMS, and social. Fin can answer any question, across any channel, any time.