HappyFox Chat vs. Smartsupp

Whenever a customer raises a request the same is forwarded to a designated executive with a unique ticket number. Customers can raise their problems via the business website or even an email. They are also sent a confirmatory email that allows them to track the statues of their ticket and also reach out to the concerned executives within the company. All this helps in making customer care fair, efficient and most importantly transparent for the benefit of the customers

Incentivized

Services that require immediacy will be a good match.Also, since it is easy to use with smartphones, it will work well for young people who are used to chat-based communication.The ability to get an immediate response may replace phone-based customer support.I thought it would work well with customer support because it keeps a good history, etc.

Incentivized

• All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
• One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
• You can integrate HappyFox with Magento.

Incentivized

• Live chat function
• Ability to see where traffic from our website is from
• Ability to see browsing history on youtr website

Incentivized

• HappyFox should provide a customization in category statues.

Incentivized

• customer support doesn't answer chat requests or messages
• implementation of the trial option works but not clear wether extra features work in trial

Incentivized

Smartsupp fulfills all forms of customer integration that I expect from an application. I have used other solutions before, but they were usually not complete in one product or some of the options were very truncated, probably at an additional cost, which did not necessarily have an attractive effect on the overall offering.

Smartsupp is easier to use than Tidio live chat, it has a lot of integrations, mobile application on which you can conversate everywhere. Mobile app is easy to use. Chatbot is doing its job.

• We are able to answer customer queries within SLA
• The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
• We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.

Incentivized

• Visitor status needs to show whether they came from "paid" ads. This helps us gage our spending and investment
• Missed chats due to phone apps error: either not showing up at all, not notifying, or heavy delay
• People are comfortable with the Chat program and don't mind keeping it open. Makes it easy for us to stay connected with customer