Growave (formerly SocialShopWave), a small company in Kyrgyzstan, offers a Social Login app for Shopify stores, and social product reviews and comments.
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Stamped
Score 7.2 out of 10
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Stamped is a consumer rating and review collection application supporting small businesses and enterprises with consumer correspondence and review forms, incentives for reviews, social sharing, reviews with photos, profanity filter, and other more advanced features. Stamped is free to individuals seeking basic features (e.g. review email scheduling, bulk send, etc.) and available with more advanced features (e.g. Net Promoter Score, Instagram shoppable gallery, etc) on their paid plans.
After an exhaustive search, I was excited to choose Growave for my biz rewards & loyalty program, the Smile High Club™. The app is very customizeable so has checked off every requirement as far as our branding style guide goes. The greatest thing about Growave is its people. They are so kind, patient & know their stuff!! They always have an answer for me
I believe that Stamped.io is a great solution for any small or large business wanting to grow their online marketing efforts. Reviews and answers and questions are incredibly important for e-commerce businesses to have to keep their customers happy and also convert visitors into customers. I think it is a great fit for anyone needing this.
Stamped.io gathers customer data so you can see who your most engaged customers are.
The setting allows you to filter reviews so you don't get any surprise issues arising with customers. You can use this to address issues customers have with product or service without making the issue public to your other customers.
Stamped.io also has a very nice widget that can be added to any page on your website, its a little carousel of all your featured reviews to showcase what customers think of your business and products.
Consider making some of the Enterprise only features available to Growth. Specifically, ability to offer products in exchange for points! I would like to give my best customer the opportunity to earn really cool corporate swag. For example, Collect 100 S'Miles (points) in exchange to WhiteBrights leather book bag. Also, Klaviyo integration. That should not be an Enterprise level feature?
We're currently a small newly launched eCommerce business so our needs are pretty basic. This app is free and does what we need it to and Growave's customer support and their dev team are super patient, helpful and attentive.
Customer support is excellent and sets Growave apart from other app developers and developers in general - You will always receive an email response within 24 hours and for larger projects we have had conversations with them on the phone.
I haven't had much experience with the Stamped.io support team. There was really only one instance during set up that we needed help, and that went so smoothly I hardly remember the experience. However, overall I have not needed to reach out to support regarding any issues. The software has functioned as expected. Since I lack true experience with the Support team, I'm not comfortable giving a full 10 rating, but since I haven't had any issues arise where I needed support that speaks volumes about the viability of the software and service so I can't go below and 8.
Yotpo seems to have more ways to integrate your reviews with other features on your site, but Growave is a simple solution for people who aren't actively focusing their attention on reviews. Yotpo also seems to have better filters for negative keywords and swear words (important for children's toy company). However, Yotpo carries a much higher price tag.
The only other service we used that's similar to Stamped.io is Feedback Five. That service is only similar in that it facilitates soliciting feedback. We use it for our marketplace business, not our website. I can say that Stamped.io is much more robust and valuable. The interface is more user-friendly, the campaigns are easy to set up, and working with customers directly in the UI is super simple.
