TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GreenGeeks

    Score1 out of 10
    N/AGreenGeeks is a green energy web hosting provider putting back into the grid through wind energy that we consume. The company offers Shared, Reseller, VPS and Dedicated Server packages for those just starting out all the way up to the professionals.

    $2.95

    per month

    HostGator

    Score7.4 out of 10
    N/AHostGator, from Newfold Digital (formerly Endurance), is a web hosting service with WordPress hosting, VPS hosting, and dedicated hosting capabilities.

    $2.75

    per month

    Pricing
    GreenGeeksHostGator
    Editions & Modules
    Lite/WordPress
    $2.95
    per month
    Pro Web /WordPress
    $5.95
    per month
    Premium/WordPress
    $10.95
    per month
    RH-25
    $19.95
    per month
    RH-50
    $25.95
    per month
    RH-80
    $34.95
    per month
    VPS 2GB
    $39.95
    per month
    VPS 4GB
    $59.95
    per month
    VPS 8GB
    $109.95
    per month
    Hatchling
    $2.75
    per month
    Baby
    $3.50
    per month
    Business
    $5.25
    per month
    Offerings
    Pricing Offerings
    GreenGeeksHostGator
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    GreenGeeksHostGator
    Considered Both Products
    GreenGeeks
    No answer on this topic
    Newfold Digital (Endurance + Web.com)
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    86%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    83%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    86%
    Implementation went as expected
    6 Answers
    Best Alternatives
    GreenGeeksHostGator
    Small Businesses
    Flywheel
    Score9.9 out of 10
    SiteGround
    Score9.8 out of 10
    Medium-sized Companies
    WP Engine
    Score8.8 out of 10
    No answers on this topic
    Enterprises
    No answers on this topic
    AccuWebHosting.Com
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GreenGeeksHostGator
    Likelihood to Recommend
    1.0
    (1 ratings)
    6.9
    (19 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.8
    (5 ratings)
    User Testimonials
    GreenGeeksHostGator
    Likelihood to Recommend
    GreenGeeks
    If you are looking for a shared hosting service, Green Geeks pricing is comparable to most vendors. T2 tech support is generally knowledgeable, T1 is responsive via chat, but often is not able to resolve issues (other than KB questions). Load balancing on a shared server is difficult for all vendors, since individual website usage is hard to predict. Vendors have different ways of dealing with this - some simply do not guarantee resource limits (e.g. available memory, PHP threads, etc). Green Geeks does provide resource limits as part of their contracts, but they frequently downgrade those limits, presumably to address overloaded servers. BUT BE AWARE - I believe GreenGeeks uses unethical practices when a customer wants to cancel. It is my personal experience that they make it extremely difficult / impossible to cancel a contract. I feel the process is not transparent and they will ignore emails directing them to cancel. In my experience, they will then proceed to charge customers for a renewed contract. I believe multiple customers have reported this problem.
    Read full review
    Newfold Digital (Endurance + Web.com)
    HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011. HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as Wix.
    Incentivized
    Read full review
    Pros
    GreenGeeks
    • T1 support generally responds w/i 15-30 minutes
    Read full review
    Newfold Digital (Endurance + Web.com)
    • The pricing is a big feature for this hosting company
    • Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using.
    • The customer service workers are professional and friendly.
    Read full review
    Cons
    GreenGeeks
    • In my personal experience, the billing department uses unethical practices when customers cancel subs.
    Read full review
    Newfold Digital (Endurance + Web.com)
    • Support could be better, it takes a long time to connect with somebody
    • You need to pay extra for a backup you can rely on
    • SiteLock is sold separately, but did not help when we were hacked
    • Site seems to slow down from time to time
    Incentivized
    Read full review
    Likelihood to Renew
    GreenGeeks
    No answers on this topic
    Newfold Digital (Endurance + Web.com)
    Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.
    Read full review
    Support Rating
    GreenGeeks
    No answers on this topic
    Newfold Digital (Endurance + Web.com)
    While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.
    Incentivized
    Read full review
    Alternatives Considered
    GreenGeeks
    From a technical perspective, all shared server vendors are comparable. Bluehost has terrible customer support. A2 is more expensive, but has more personalized support.
    Read full review
    Newfold Digital (Endurance + Web.com)
    I prefer HostGator over GoDaddy. HostGator does have better and more reliable customer support, and the user interface and user experience are overall much more friendly and easier to use. GoDaddy does have downtime associated with their hosting in my experience, but I have not experienced that with HostGator.
    Incentivized
    Read full review
    Return on Investment
    GreenGeeks
    • Throttling servers impacted website availability.
    Read full review
    Newfold Digital (Endurance + Web.com)
    • Usage of resale options easily quadrupled the money I was spending on HostGator
    • Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again
    • Overall, HG has been a positive impact on my business as a web developer
    Incentivized
    Read full review
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