Greater Giving vs. Vendini

Greater Giving is well suited for an organization that is looking to save money on their event software and need a full service solution. It is not as sophisticated as others on the market, but it will allow you to get everything you need done for a reasonable price. This is meant to be used by nonprofit event professionals.

Incentivized

For smaller sports organizations or event productions Vendini is appropriate. It is also better suited for venues where the inventory is primarily general admission or very basic section/row/seat. The platform does not allow for much seating customization on the user's end. I would definitely not recommend Vendini for larger venues.

Incentivized

• Greater Giving is very user-friendly for both staff and volunteers
• Greater Giving sales and receipt generating features are well received by the guest at our event
• Greater Giving provides excellent customer support - in particular, their "night of" event support

Incentivized

• Interface is pretty easy to use.
• Event creation process is straightforward.
• Ability to use on multiple devices (laptop, phone, etc.) is a plus.

Incentivized

• Love to see more places to log expenses, so you can run a total report of net income.
• It's often a bit wide for my screen, which I can work around.

Incentivized

• System is often very slow.
• Limited user ability to customize ticket promotions within the platform.
• Major issue - not friendly with certain firewalls. Iona received dozens of phone calls this year from fans unable to purchase tickets online because Vendini changed something which made the platform blocked by several servers being used by fans.

Incentivized

Greater Giving is very intuitive. It’s easy to set up in the backend and change as needed. Anytime we couldn’t figure something out on our own, our customer service representative was always available and super helpful!

Incentivized

Online support was one of the worst customer service experiences I've ever had (I would give them a 1). Phone support and implementation support were very nice and knowledgeable.

We currently use Eventbrite for our pre-event ticket and sponsorship sales as they have a much more streamlined webpage that is customizable, they allow us to pass on the fees to our purchasers, AND they do not charge an annual fee on top of the processing fees. However, they do not have the ability to let you swipe a credit card in advance - you need a membership to Bidding for Good to do so. We tried using Eventbrite and Bidding for Good for only 1 event before we switched back to Greater Giving. Neither platform allowed you to send out tax receipts and the on-site event management was subpar compared to the ease of Greater Giving.

Incentivized

I've used ProVenue in the professional sports world (working with the NY Mets). ProVenue has drastically more capabilities and is a much more powerful system than Vendini, but such capabilities would not be necessary for smaller arenas or productions

Incentivized

• Having one system that can manage online donations, ticket purchases, online auction, donor tax letters, etc. has created efficiency for my org.
• Reports are flawed and lack of data integration with other systems causes me to do a lot of unnecessary manual work.

• Allowed Iona to compare YOY sales and attendance figures. Something we were not able to do before.
• We have been able to create events from remote locations (i.e. conference tournament bus trip ticket sales). The ability to just set up an event from wherever one can access the internet is very convenient and has increased our ticket sales for certain events.
• The Vendini reporting has increased the efficiency of internal and external audits when it comes to ticket sales and revenue.

Incentivized