GoTo Meeting vs. Webex App

Microsoft Teams has always given us issues if we run an extensive meeting with more than 30 participants. Often, HR would train many people at once, and call quality would degrade or crash. This provides a good alternative when Teams is not working correctly, but we must continue orientation or training. It is inappropriate for all meetings since we are embedded in the Microsoft ecosystem, and Teams integrates well with SharePoint.

Incentivized

It is best suited for invitation-only paid online events with a professional moderator and someone who takes care of the technical issues. The downside I see is that people are less familiar with Webex than other platforms. This creates a barrier. Also, It would help if transcription supported Slovenian. It is less appropriate for events and meetings in Slovenian.

Incentivized

• Calendar Scheduling: It prepares us for all meetings, automatically sends reminders, and ensures we never miss a meeting.
• Ease of Scheduling: Scheduling a meeting is straightforward and saves us a lot of time.
• The screen-sharing feature allows us to present documents and plans effortlessly during client calls.
• We use the recording feature extensively for training purposes, especially for the onboarding of new members.

Incentivized

• High-quality, high-impact communications in our workflow.
• It's great for sharing large documents, it doesn't slow down our communications.
• The dark mode is excellent, it has a good image and seamless integration features.
• We can record meetings, which is perfect for backing up any information that may be overlooked.

Incentivized

• Lack of security updates (Not sure if they are taking care of but they should make users aware of it frequently)
• Brand recognition improvement (Specifically in the US market where many customers still prefer Zoom)
• Many prospects still consider GoTo as a legacy platform compared to Meet, Teams, Zoom. This is not a missing feature but GoTo team should really position themselves as innovative rather than pre-existing perceived notion of being legacy.

• Easier group discussions, as default title is always "General" then the people listed, it can be difficult for some users to visualize who they are talking to if done quickly.
• The ability to set my status as "available" so people know they can reach out to me, even if I haven't been at my desk for 10 minutes.
• The ability to send a message based on someone's availability status (i.e. not in a meeting, or not presenting) rather than just time.

Incentivized

We used other software like goto meetings but found it best because of its user friendly interface and easy interfacing. It helped us in COVID and now we can say we are depending on it and love it. We recommend it to our friends company and they are also using it. It is very affordable and easy to integrate with system

Incentivized

We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.

Incentivized

The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.

Incentivized

Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.

Incentivized

This application has always been available. Never an issue

Incentivized

I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.

Incentivized

This application is fast. Loads fast, no stall

Incentivized

On standalone it works fine, it used to consume a considerable amount of system resources in the past, but with updates and upgrades, this has improved quite a lot. As far as integrations with other systems, we have not come across any critical issues with the app.

Incentivized

When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us.

Incentivized

The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.

Incentivized

I would rate the in-person training 9/10. The session was highly interactive, providing opportunities for real-time questions and hands-on experience, which made the learning process more engaging. The trainer was knowledgeable, addressing our specific needs and ensuring that all participants fully understood the material. The structured approach and practical exercises helped reinforce key concepts. However, allocating more time for hands-on practice and group discussions could have further improved the overall experience, making it even more effective.

Incentivized

Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.

It was very easy and self-explanatory.

Incentivized

There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.

Incentivized

GoTo Meetings has no time limit for sessions with more than x attendees. GoTo Meetings provides an easy way to allow attendees to share their screens. GoTo Meeting does not require membership/license/registration attendees; they are not required to download the desktop application. They can attend from the web if they choose to do so.

Incentivized

Microsoft Teams is the main competitor of the Webex App. But it provides services for less cost than Webex App. And also teams are used by majority of companies in software industries due to its support for other Microsoft services.

Incentivized

Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.

Incentivized

• It has improved the efficiency of our sales meetings, allowing us to close deals faster and with greater clarity.
• There has been a 15% increase in our sales conversion rates.
• The ability to effectively conduct in-house training has improved team productivity and reduced costs associated with in-person training.

Incentivized

• Webex App has really helped in implementing virtual work or working from home, thereby increasing the productivity by saving the traveling time to office. So, it's hard to express it in some measurable matrix, but for sure it has increased the productivity and also, the better document sharing and presentation tools, helps the meeting to be very crisp and super productive.

Incentivized