GoTo Connect vs. Intermedia AnyMeeting Pro

I would give it a 10 out of 10 rating just because of the service and easiness it has offered us, which made our work effortless and stress-free. I do recall an instance where one of our clients' medical conditions suddenly deteriorated while he was traveling overseas. The doctors there could not understand his situation at that time. He asked them to connect with our team, and our team guided them with his medical records, and his life was saved

AnyMeeting Pro is an easy-to-use tool and it is very resourceful as it comes with most features you would need for video conferencing and basic interactions. AnyMeeting conferencing eases most video conferencing issues. Most users can perform a video conferencing session at any time for strategy meetings or large groups. One of the features we enjoyed was seeing so many coworker's faces during the pandemic. It kept us connected with everyone.

Incentivized

• GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
• I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
• It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.

Incentivized

• AnyMeeting does not require you to set up a different link for every scheduled call.
• AnyMeeting works on any platform.
• AnyMeeting does not require you to start the web agent in order to simply have a conference call.

Incentivized

• Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
• I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application

Incentivized

• It's great that webinar attendees can choose to attend online or dial in by phone, but it is not helpful at all that Anymeeting announces the number of people dialing in by phone. If there are 25 people attending a webinar online while 1 person calls in on the phone, that person will hear an automatic announcement that currently there are no other attendees online.
• It is great that the default webinar setting is for it to be recorded, but I wish there was no lag between the act of going live and the recording starting.

Incentivized

They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move

Incentivized

Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.

Incentivized

I give it a nine due to no fault really of the software. It mostly has to deal with buffering and bandwidth issues that could cause the program to not perform as promised. However, this is an area where most also fail. Our current software is horrible in comparison. Not being a decision-maker keeps us from enjoying AnyMeeting Pro on a more common basis. I would rather use this than Teams.

Incentivized

I have never experienced or heard of unplanned outages when it comes to GoTo Connect. Most of the time the unplanned outage is always local power at a site or internet service provider having an unplanned outage. GoTo's service has never failed any of our orgs yet that I know of.

Incentivized

There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.

Incentivized

Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.

Never had to deal with customer support myself. I was told by our tech team that they were pretty responsive and again most issues could not be resolved due to the bandwidth of those attending meetings. The higher the bandwidth the more amazing the performance and the overall meeting flow and results.

Incentivized

The training videos could be more in-depth. This would help our user base so that they can feel impowered to look up information that they need without having to ask our admins every time they have a question about the system. Online training videos are also inferior to an actual person explaining systems.

Incentivized

The biggest challenge from implementation was deconstructing the mess that was our old system's config. After doing so, I believe there were primarily some methods that have worked better in the long run to implement up front, such as separating menus into separate dial plans for simpler updates, routing/re-routing.

Incentivized

I have nothing personal against Broadvoice and found their team pleasant to work with. The greatest difference has been the administrative portals. Where Broadvoice was confusing and I still hadn't really been able to figure it out over a period of years past some basic functions, I still had to call to get support just to provision or update phones. With GoTo, I had a functional understanding within a week and a couple years in, it is smooth sailing and no angst when needing to update or troubleshoot an issue and I have access to everything without a phone call. It is true freedom to meet my company's needs.

Incentivized

We selected AnyMeeting due to its ease of use for presenters and also the ability to share presentations without screen-sharing

Incentivized

Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.

• We stopped losing calls due to poor routing or not being able to make them.
• It has helped us to be able to answer calls at any time or place, even outside of company hours.
• We have the possibility to access these conversations from our CRM system.

Incentivized

• It has made it very easy to hold strategy calls with clients who want a recorded call to reference in the future.

Incentivized