TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gorgias

    Score8.5 out of 10
    N/AGorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.

    $60

    per month Up to 350 mothly tickets

    UseResponse

    Score5 out of 10
    Mid-Size Companies (51-1,000 employees)
    UseResponse helps companies provide customer service support using several channels and organize their community around products or services on their server. It's all-in-one support suite with feedback, help desk ticketing system, knowledge base and live chat in one package. Integrate it using API, built-in translation tool and fully customizable interface with extended modular system.

    $39

    per 2 agents/month

    Pricing
    GorgiasUseResponse
    Editions & Modules
    Starter
    $10
    per month 50 monthly tickets
    Basic
    $50
    per month 300 monthly tickets
    Pro
    $300
    per month 2,000 monthly tickets
    Advanced
    $750
    per month 5,000 monthly tickets
    Enterprise
    Custom Pricing
    Custom ticket volume
    Self-Hosted
    $3200
    includes one of the platforms, 5 support agents, announcements.
    Basic
    from $39
    per 2 agents/month
    Offerings
    Pricing Offerings
    GorgiasUseResponse
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing. Additional cost for automated ticket handling.
    More Pricing Information
    Features
    GorgiasUseResponse
    Incident and problem management
    Comparison of Incident and problem management features of Gorgias and UseResponse
    Feature
    Gorgias
    9.5
    2 Ratings
    17% above category average
    UseResponse
    -
    Ratings
    Organize and prioritize service tickets9.02 Ratings00 Ratings
    Expert directory9.02 Ratings00 Ratings
    Subscription-based notifications10.02 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings
    Ticket creation and submission10.02 Ratings00 Ratings
    Ticket response10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gorgias and UseResponse
    Feature
    Gorgias
    10.0
    2 Ratings
    24% above category average
    UseResponse
    -
    Ratings
    External knowledge base10.02 Ratings00 Ratings
    Internal knowledge base10.02 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gorgias and UseResponse
    Feature
    Gorgias
    10.0
    2 Ratings
    25% above category average
    UseResponse
    -
    Ratings
    Customer portal10.02 Ratings00 Ratings
    IVR10.02 Ratings00 Ratings
    Social integration10.02 Ratings00 Ratings
    Email support10.02 Ratings00 Ratings
    Help Desk CRM integration10.02 Ratings00 Ratings
    User Ratings
    GorgiasUseResponse
    Likelihood to Recommend
    9.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    GorgiasUseResponse
    Likelihood to Recommend
    Gorgias
    No answers on this topic
    UseResponse
    No answers on this topic
    Pros
    Gorgias
    No answers on this topic
    UseResponse
    No answers on this topic
    Cons
    Gorgias
    No answers on this topic
    UseResponse
    No answers on this topic
    Usability
    Gorgias
    Gorgias is still by far most the most complete customer service tool to handle multiple responses and channels at a single umbrella without the needs of opening multiple tabs and sometimes will even make us missed some messages what supposed to be taken care of at a timely manner
    Incentivized
    Read full review
    UseResponse
    No answers on this topic
    Alternatives Considered
    Gorgias
    No answers on this topic
    UseResponse
    No answers on this topic
    Return on Investment
    Gorgias
    No answers on this topic
    UseResponse
    No answers on this topic
    ScreenShots

    UseResponse Screenshots

    Screenshot of Help CenterScreenshot of Knowledge Base (Self Service)Screenshot of Live ChatScreenshot of Agents InterfaceScreenshot of Idea PageScreenshot of Dashboard