Google Surveys vs. Satmetrix (discontinued)

I do appreciate the ease of use and connection Google Surveys has with other Google products - that's a huge plus. While I'm a fairly digitally-minded user, some of our users are not, so that becomes a challenge if you want them to see the Data Studio reports or be able to print something for them. But if you're completely digital, gaining insight from the reports is very valuable. We've mostly used Google Surveys to generate answers to questions we have on how things are running or to collect information from our users/members/students on how they "feel" about particular topics, situations, or their work, in general. For that, it's been a breeze. But we're finding for more specific surveys that may have decision trees associated with the answers (if they answer "this" then send them to "that") we work more with Qualtrics. But you can't beat the price of Google Surveys when you can begin one for $50.

Incentivized

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

Incentivized

• The way the data comes out on a spreadsheet is very helpful, easy to see separate answers.
• Very intuitive, easy to use, and learn how to use.
• Versatile, can be used for many things, and has a variety of types of questions that you can add to your survey.

Incentivized

• The user community Satmetrix has developed is great. More so, they seem to have identified this as an area for on-going investment.
• The course materials provided by Satmetrix for certification were thorough.

• Background design, I think it would be better if we could personalize the background design.
• I haven't encountered attaching video clips on it. I think it's great if we can attach video clips or voice clips since image can be attached.
• Cute fonts will do.

Incentivized

• Java compatibility, needs to work with newer versions. Prompts to use an older Java version in a browser can be annoying while creating reports and have to close them, then reopen with the right version.

Costs would play a big role in a potential renewal. Additionally, with the experience gained from the original project and education, I would feel comfortable running a program with a less costly vendor.

Incentivized

Relatively simple so that those who are less than familiar with computers can figure it out. User friendly and already embedded with other Google products. Receives an 8 because many features available with Google Surveys are also available with similar, free products on the internet today. Good, but not stellar.

Incentivized

Google Surveys has a world-class support team. If you have any questions you can reach out to support and gain additional insight on how the product can meet your needs. As part of Google, the support team is very reliable. Our team has not had any issues reaching support and having a quick resolution turnaround.

Incentivized

I use Google Analytics periodically to see how our website is performing. It's so slick to be able to see how many visitors we've had from month to month and year to year, where the visitors are coming from, what search terms are most potent, the effectiveness of organic vs. paid advertisements.

Incentivized

Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously.

• Google Surveys has had a positive impact on my Google Classroom.
• While using Google Surveys I am able to see how my students feel about a certain topic or subject.
• Google Surveys is highly recommended because it provides a way to measure student progress by using polls.

Incentivized

• Satmetrix is teaching us what our clients like and don't like about our software.
• Satmetrix allows users to close the loop with customers.

Incentivized