TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Surveys

    Score7.5 out of 10
    N/AGoogle Surveys is an app for custom surveys, and is part of Google Apps for Work. The insights from audience targeted surveys can be expressed in instant, easy-to-digest graphs and charts help you make sense of the survey data. Surveys natively integrates with other solutions, allowing you to use data from one product while working in another. Survey responses from real people can be sourced by Google's Opinion Rewards app, where respondents answer questions in exchange for incentives.

    $10

    per completed survey

    Retently

    Score1 out of 10
    Small Businesses (1-50 employees)
    Retently offers NPS surveys to measure customer satisfaction.

    $0

    Pricing
    Google SurveysRetently
    Editions & Modules
    Surveys
    10¢
    per completed survey
    Free
    $0
    Startup
    $9
    Premium
    $29
    Enterprise
    $49
    Offerings
    Pricing Offerings
    Google SurveysRetently
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Google SurveysRetently
    Considered Both Products
    Google
    No answer on this topic
    Retently
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    16 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    13 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    16 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    12 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    13 Answers
    No answers on this topic
    Features
    Google SurveysRetently
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Google Surveys and Retently
    Feature
    Google Surveys
    6.3
    16 Ratings
    23% below category average
    Retently
    -
    Ratings
    Survey templates6.616 Ratings00 Ratings
    Themes6.014 Ratings00 Ratings
    Custom logo/branding6.313 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of Google Surveys and Retently
    Feature
    Google Surveys
    5.4
    15 Ratings
    45% below category average
    Retently
    -
    Ratings
    Changes to live survey7.014 Ratings00 Ratings
    Question design help4.512 Ratings00 Ratings
    Multiple question types4.715 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of Google Surveys and Retently
    Feature
    Google Surveys
    4.3
    14 Ratings
    63% below category average
    Retently
    -
    Ratings
    Survey logic flexibility4.314 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Google Surveys and Retently
    Feature
    Google Surveys
    5.6
    15 Ratings
    37% below category average
    Retently
    -
    Ratings
    Response tracking5.515 Ratings00 Ratings
    Data export5.514 Ratings00 Ratings
    Standard reports6.213 Ratings00 Ratings
    Custom reports4.511 Ratings00 Ratings
    Analytics6.313 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Google Surveys and Retently
    Feature
    Google Surveys
    7.2
    15 Ratings
    19% below category average
    Retently
    -
    Ratings
    Access controls7.214 Ratings00 Ratings
    Compliance7.212 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Google Surveys and Retently
    Feature
    Google Surveys
    4.7
    12 Ratings
    54% below category average
    Retently
    -
    Ratings
    Vendor-offered crowdsourcing4.79 Ratings00 Ratings
    Respondent restrictions4.711 Ratings00 Ratings
    User Ratings
    Google SurveysRetently
    Likelihood to Recommend
    6.3
    (16 ratings)
    1.0
    (1 ratings)
    Usability
    7.0
    (14 ratings)
    -
    (0 ratings)
    Support Rating
    7.5
    (12 ratings)
    -
    (0 ratings)
    User Testimonials
    Google SurveysRetently
    Likelihood to Recommend
    Google
    Google Surveys is perfect when trying to collaborate with co-workers and find a date & time that works best for them to get together, whether it's for a regular meeting, team photo session, celebratory dinner, or Christmas celebration. It's also great for getting feedback on proposed changes that would affect the team.
    Incentivized
    Read full review
    Retently
    In my opinion, the customer service is a big let down. I think the product is decent. Imagine spending 3 weeks and not being supported for onboarding which, in my experience, is rarely seen in today's time. So we do not recommend the product
    Incentivized
    Read full review
    Pros
    Google
    No answers on this topic
    Retently
    No answers on this topic
    Cons
    Google
    • While it is very intuitive, there are many ways you can fine-tune your survey (such as word limits, counts, etc) and these are not always obvious where those settings are.
    • I would like to see some ways of changing the formatting (and maybe I just haven't explored that yet), ie: colors, set up on the screen.
    Incentivized
    Read full review
    Retently
    No answers on this topic
    Usability
    Google
    No answers on this topic
    Retently
    No answers on this topic
    Support Rating
    Google
    No answers on this topic
    Retently
    No answers on this topic
    Alternatives Considered
    Google
    No answers on this topic
    Retently
    No answers on this topic
    Return on Investment
    Google
    No answers on this topic
    Retently
    No answers on this topic
    ScreenShots