TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Surveys

    Score7.5 out of 10
    N/AGoogle Surveys is an app for custom surveys, and is part of Google Apps for Work. The insights from audience targeted surveys can be expressed in instant, easy-to-digest graphs and charts help you make sense of the survey data. Surveys natively integrates with other solutions, allowing you to use data from one product while working in another. Survey responses from real people can be sourced by Google's Opinion Rewards app, where respondents answer questions in exchange for incentives.

    $10

    per completed survey

    Pulse Insights

    N/A
    Mid-Size Companies (51-1,000 employees)
    Pulse Insights' micro survey platform is designed to help clients get instant insights from their web and mobile properties in order to continuously improve. The vendor’s value proposition is that embedded, in-page micro surveys attract high response rates, actionable responses, and faster learnings. According to the vendor, their integration framework enables easy integration of survey responses into web analytics, A/B testing, CRM, DMP, and personalization vendors.

    $4,000

    Survey Responses; Enterprise Requirements like Support, SLAs

    Pricing
    Google SurveysPulse Insights
    Editions & Modules
    Surveys
    10¢
    per completed survey
    Enterprise
    $4,000
    Survey Responses; Enterprise Requirements like Support, SLAs
    Offerings
    Pricing Offerings
    Google SurveysPulse Insights
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Google SurveysPulse Insights
    Considered Both Products
    Google
    No answer on this topic
    Pulse Insights
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    16 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    13 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    16 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    12 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    13 Answers
    No answers on this topic
    Features
    Google SurveysPulse Insights
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Google Surveys and Pulse Insights
    Feature
    Google Surveys
    6.3
    16 Ratings
    23% below category average
    Pulse Insights
    -
    Ratings
    Survey templates6.616 Ratings00 Ratings
    Themes6.014 Ratings00 Ratings
    Custom logo/branding6.313 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of Google Surveys and Pulse Insights
    Feature
    Google Surveys
    5.4
    15 Ratings
    45% below category average
    Pulse Insights
    -
    Ratings
    Changes to live survey7.014 Ratings00 Ratings
    Question design help4.512 Ratings00 Ratings
    Multiple question types4.715 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of Google Surveys and Pulse Insights
    Feature
    Google Surveys
    4.3
    14 Ratings
    63% below category average
    Pulse Insights
    -
    Ratings
    Survey logic flexibility4.314 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Google Surveys and Pulse Insights
    Feature
    Google Surveys
    5.6
    15 Ratings
    37% below category average
    Pulse Insights
    -
    Ratings
    Response tracking5.515 Ratings00 Ratings
    Data export5.514 Ratings00 Ratings
    Standard reports6.213 Ratings00 Ratings
    Custom reports4.511 Ratings00 Ratings
    Analytics6.313 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Google Surveys and Pulse Insights
    Feature
    Google Surveys
    7.2
    15 Ratings
    19% below category average
    Pulse Insights
    -
    Ratings
    Access controls7.214 Ratings00 Ratings
    Compliance7.212 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Google Surveys and Pulse Insights
    Feature
    Google Surveys
    4.7
    12 Ratings
    54% below category average
    Pulse Insights
    -
    Ratings
    Vendor-offered crowdsourcing4.79 Ratings00 Ratings
    Respondent restrictions4.711 Ratings00 Ratings
    Best Alternatives
    Google SurveysPulse Insights
    Small Businesses
    Jotform
    Score8.5 out of 10
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    Qualaroo
    Score6.1 out of 10
    Qualaroo
    Score6.1 out of 10
    Enterprises
    QuestionPro
    Score10 out of 10
    QuestionPro
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google SurveysPulse Insights
    Likelihood to Recommend
    6.3
    (16 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (14 ratings)
    -
    (0 ratings)
    Support Rating
    7.5
    (12 ratings)
    -
    (0 ratings)
    User Testimonials
    Google SurveysPulse Insights
    Likelihood to Recommend
    Google
    Google Surveys is perfect when trying to collaborate with co-workers and find a date & time that works best for them to get together, whether it's for a regular meeting, team photo session, celebratory dinner, or Christmas celebration. It's also great for getting feedback on proposed changes that would affect the team.
    Incentivized
    Read full review
    Pulse Insights
    No answers on this topic
    Pros
    Google
    • Measure the pulse of how our members are feeling (yes/no questions, multiple-choice questions).
    • Learn how students are doing with specific projects (textual-based questions, essay-type answers).
    • Run an election for board members (use of the "other" notation so that people can write in their own choices).
    Incentivized
    Read full review
    Pulse Insights
    No answers on this topic
    Cons
    Google
    • While it is very intuitive, there are many ways you can fine-tune your survey (such as word limits, counts, etc) and these are not always obvious where those settings are.
    • I would like to see some ways of changing the formatting (and maybe I just haven't explored that yet), ie: colors, set up on the screen.
    Incentivized
    Read full review
    Pulse Insights
    No answers on this topic
    Usability
    Google
    Relatively simple so that those who are less than familiar with computers can figure it out. User friendly and already embedded with other Google products. Receives an 8 because many features available with Google Surveys are also available with similar, free products on the internet today. Good, but not stellar.
    Incentivized
    Read full review
    Pulse Insights
    No answers on this topic
    Support Rating
    Google
    This is by far the only area where I think that there is room for improvement because Google does not respond as fast as I would like them to. We live in a fast-paced world and this is probably the only area where Google can improve on and as a teacher, I find it challenging to wait for a day or two for a response when everything that I am doing in the Google Classroom is running instantly and with no breaks in between.
    Incentivized
    Read full review
    Pulse Insights
    No answers on this topic
    Alternatives Considered
    Google
    Google is a quick and easy to use survey analysis tool that allows you to send cheap or free surveys to an audience. In comparison to tools like SurveyMonkey I would have more faith in the Google technology and robustness of sample. As we have Microsoft 365, sometimes Microsoft forms is a preferred internal source of surveying for free and easily analysing the data. For more robust and accurate market research projects, or even just insights that I can trust more, I would recommend a Market Research Provider as they offer a lot more options to target a key audience and you can rely on their data a bit more - it is weighted, nationally representative etc. Companies with their own research panels tend to have greater data quality that you can put more trust in
    Incentivized
    Read full review
    Pulse Insights
    No answers on this topic
    Return on Investment
    Google
    • Google Surveys are responded by our customers - dealers, retailers and end users. As it's easy to handle, greater is its adoption and hence it definitely has a good ROI.
    • Employees as internal stakeholders also use it well to drive initiatives & projects within the organization. This enhances their engagement showcasing digital workplace and hence again a good ROI.
    Incentivized
    Read full review
    Pulse Insights
    No answers on this topic
    ScreenShots

    Pulse Insights Screenshots

    Screenshot of Console Dashboard