The most fitting scenarios for use of Google Pay generally include times in which people go out to eat or grab coffee or drinks. Other times are for planned parties where one person needs to put down a credit card to pay vendors, buy products/food/etc, and needs to be reimbursed by others who may not have cash/are not in the same office space as the payor/and other similar circumstances
Their Support is very responsive and helpful. Any time that I have had trouble understanding an email I received from Pay Simple or how to update something on an invoice, I have used the chat feature. The agents are quick and provide great step by step instructions to assist. If they did not have a solution, they assured me it would be submitted as a request to development or let me know when it would be coming.
I love the ease of initially beginning/charging a payment (either one time or recurring). It is not time-consuming and is very straightforward which is helpful when entering multiple new payments a day. Everything I need to enter a new payment is directly on the home screen and easy to find.
Google Wallet had a few glitches I was unhappy with, but Google Pay seems to have corrected them. Who knows if the changes were related to the name change or if they just happened to coincide with the timing for the most part, but either way I really don't have any big complaints.
More proactive and empowering role in merchant fee's and alternative processors. Transparency is challenging in understanding Paysimple's role and relationship to the processors.
Identifying areas for further value to clients.
More targeted small to mid-size business perspective to anticipate growth challenges and prevent blocks on funds for legitimate sales and growth.
I feel that this system not safe. Google keep charging my credit card but they say they cannot trace the payment because there is no transaction record! I cannot stop the payment.
I have had no direct experience with the Customer Support team for google pay. I never faced any issues or problems. I heard from other friends and colleagues that the customer service is great. This method of payment is now more and more being used as it is more secure and also at the same time fast and easy.
I was not a part of the discussion to implement Google Pay into our store, but I am definitely an advocate. Amazon Pay was used sparingly but still a helpful option; I believe that Google Pay is more widespread and simpler to use. I would be interested to see how payment disputes are handled between these different payment platforms; so far, we have only had to handle disputes through PayPal, which can be complicated but have typically been resolved quickly.
I found PaySimple through another company. They offered integrated platforms for invoicing and follow-up questionnaires with our clients. I would never recommend PaySimple to a friend. In my experience, customer service could care less about helping you with a simple name change or becoming PCI compliant. The overall cost to our company became unbearable.
Because we've got a really awesome rate with them it's definitely a positive ROI. I can't say what that figure is but it's pretty good. Also, our customers have a huge ROI over their prior way of getting payment from their customers.
