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Google Hangouts (Classic) vs. Universal Connectivity

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Google Hangouts (Classic)

523 Reviews and Ratings

Universal Connectivity

2 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Hangouts (Classic)

    Score2.7 out of 10
    		N/AThe classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A

    Universal Connectivity

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Universal Connectivity helps clients simplify communications systems for more than two decades. The vendor states they believe flexible, scalable cloud-based telecommunications enable businesses to better connect with the clients they serve. Their products, customized solutions and customer service aim to deliver clear and fast network connections.N/A
    Pricing
    Google Hangouts (Classic)Universal Connectivity
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Google Hangouts (Classic)Universal Connectivity
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Google Hangouts (Classic)Universal Connectivity
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Universal Connectivity
    No answer on this topic
    Key User Insights
    Would buy again
    83%
    Would buy again
    44 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    46 Answers
    No answers on this topic
    Happy with the feature set
    89%
    Happy with the feature set
    47 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    31 Answers
    No answers on this topic
    Implementation went as expected
    98%
    Implementation went as expected
    41 Answers
    No answers on this topic
    Features
    Google Hangouts (Classic)Universal Connectivity
    Cloud PBX
    Comparison of Cloud PBX features of Google Hangouts (Classic) and Universal Connectivity
    Feature
    Google Hangouts (Classic)
    5.3
    58 Ratings
    40% below category average
    Universal Connectivity
    -
    Ratings
    Hosted PBX2.016 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)7.725 Ratings00 Ratings
    User templates5.022 Ratings00 Ratings
    Call reports9.034 Ratings00 Ratings
    Directory of employee names3.045 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Hangouts (Classic) and Universal Connectivity
    Feature
    Google Hangouts (Classic)
    6.8
    67 Ratings
    21% below category average
    Universal Connectivity
    -
    Ratings
    Answering rules2.034 Ratings00 Ratings
    Call recording7.937 Ratings00 Ratings
    Call park7.018 Ratings00 Ratings
    Call screening9.036 Ratings00 Ratings
    Message alerts8.058 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Hangouts (Classic) and Universal Connectivity
    Feature
    Google Hangouts (Classic)
    7.0
    85 Ratings
    13% below category average
    Universal Connectivity
    -
    Ratings
    Video conferencing3.080 Ratings00 Ratings
    Audio conferencing9.079 Ratings00 Ratings
    Video screen sharing7.148 Ratings00 Ratings
    Instant messaging9.052 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Hangouts (Classic) and Universal Connectivity
    Feature
    Google Hangouts (Classic)
    7.0
    86 Ratings
    12% below category average
    Universal Connectivity
    -
    Ratings
    Mobile app for iOS6.074 Ratings00 Ratings
    Mobile app for Android8.071 Ratings00 Ratings
    User Ratings
    Google Hangouts (Classic)Universal Connectivity
    Likelihood to Recommend
    1.0
    (92 ratings)
    9.1
    (2 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (8 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (36 ratings)
    -
    (0 ratings)
    User Testimonials
    Google Hangouts (Classic)Universal Connectivity
    Likelihood to Recommend
    Discontinued Products
    No answers on this topic
    Universal Connectivity
    Universal Connectivity didn't mind that we are a small company--they helped us get where we needed to be with our communication system, and I appreciate that.
    Jim Sener
    Co-Founder
    Read full review
    Pros
    Discontinued Products
    No answers on this topic
    Universal Connectivity
    No answers on this topic
    Cons
    Discontinued Products
    • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
    • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
    • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
    Incentivized
    Mark DiNallo
    Service Director
    Read full review
    Universal Connectivity
    • I wish I could use them at home!
    Jim Sener
    Co-Founder
    Read full review
    Usability
    Discontinued Products
    No answers on this topic
    Universal Connectivity
    No answers on this topic
    Support Rating
    Discontinued Products
    Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
    Incentivized
    Kaleb-John Loo
    Senior Firmware Engineer
    Read full review
    Universal Connectivity
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
    Incentivized
    Chris Carpenter
    Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler
    Read full review
    Universal Connectivity
    No answers on this topic
    Return on Investment
    Discontinued Products
    No answers on this topic
    Universal Connectivity
    No answers on this topic
    ScreenShots