TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Chat

    Score8.4 out of 10
    N/AGoogle Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over time — plus threaded conversations — Chat helps users track progress and follow up tasks. Chat currently supports 28 languages and each room can support up to 8,000 members.N/A

    Zoho Mail

    Score9.3 out of 10
    N/AZoho offers their business email suite, which includes Calendar, Tasks, Notes, and Contacts bundled with an inbox.

    $1

    per user/per month

    Pricing
    Google ChatZoho Mail
    Editions & Modules
    No answers on this topic
    Mail Lite
    $1
    per user/per month
    Workplace
    $3
    per user/per month
    Mail Premium
    $4
    per user/per month
    Offerings
    Pricing Offerings
    Google ChatZoho Mail
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Google ChatZoho Mail
    Project Management
    Comparison of Project Management features of Google Chat and Zoho Mail
    Feature
    Google Chat
    8.4
    23 Ratings
    9% above category average
    Zoho Mail
    -
    Ratings
    Task Management8.013 Ratings00 Ratings
    Gantt Charts8.59 Ratings00 Ratings
    Scheduling9.015 Ratings00 Ratings
    Workflow Automation7.912 Ratings00 Ratings
    Mobile Access9.322 Ratings00 Ratings
    Search9.020 Ratings00 Ratings
    Visual planning tools7.011 Ratings00 Ratings
    Communication
    Comparison of Communication features of Google Chat and Zoho Mail
    Feature
    Google Chat
    8.9
    23 Ratings
    12% above category average
    Zoho Mail
    -
    Ratings
    Chat10.023 Ratings00 Ratings
    Notifications10.023 Ratings00 Ratings
    Discussions8.321 Ratings00 Ratings
    Surveys8.515 Ratings00 Ratings
    Internal knowledgebase9.012 Ratings00 Ratings
    Integrates with GoToMeeting8.08 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts8.216 Ratings00 Ratings
    Integrates with Outlook9.07 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Google Chat and Zoho Mail
    Feature
    Google Chat
    9.0
    23 Ratings
    14% above category average
    Zoho Mail
    -
    Ratings
    Versioning8.716 Ratings00 Ratings
    Video files8.020 Ratings00 Ratings
    Audio files8.319 Ratings00 Ratings
    Document collaboration10.019 Ratings00 Ratings
    Access control9.516 Ratings00 Ratings
    Advanced security features10.017 Ratings00 Ratings
    Integrates with Google Drive8.116 Ratings00 Ratings
    Device sync9.321 Ratings00 Ratings
    Secure Email Gateway
    Comparison of Secure Email Gateway features of Google Chat and Zoho Mail
    Feature
    Google Chat
    -
    Ratings
    Zoho Mail
    8.1
    5 Ratings
    3% below category average
    Anti-malware00 Ratings8.25 Ratings
    Customizability00 Ratings8.35 Ratings
    Data Loss Protection00 Ratings8.04 Ratings
    Threat Detection00 Ratings8.04 Ratings
    Sandboxing00 Ratings6.53 Ratings
    End-to-End Encryption00 Ratings8.35 Ratings
    Management Tools00 Ratings9.05 Ratings
    Best Alternatives
    Google ChatZoho Mail
    Small Businesses
    Flock
    Score9.1 out of 10
    Barracuda Email Protection
    Score10 out of 10
    Medium-sized Companies
    Microsoft Viva Engage
    Score7.9 out of 10
    Avanan
    Score9.4 out of 10
    Enterprises
    Google Keep
    Score9.9 out of 10
    Avanan
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google ChatZoho Mail
    Likelihood to Recommend
    9.0
    (23 ratings)
    6.5
    (5 ratings)
    Likelihood to Renew
    8.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (3 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Google ChatZoho Mail
    Likelihood to Recommend
    Google
    It is a easy and quick way to chat and send instant message using the Google account, even send files, emojis, create groups. I have used it to communicate even with external people with a personal gmail account and is great to stay in touch with all around. I recommend it for anyone who wants to stay communicated using a google account.
    Incentivized
    Read full review
    Zoho
    If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion. I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
    Incentivized
    Read full review
    Pros
    Google
    • When discussing about a specific project, I can quickly share google docs or sheets within the chat which helps my team to view the document in real time and they do not have to leave the conversation.
    • Scheduling a meeting with someone is very easy on Google Chat.
    • We have remote team members in different time zones and instead of waiting for emails we use Google Chat to quickly discuss anything.
    Incentivized
    Read full review
    Zoho
    • I really like that there is a free version in which a single user can be created. It is really useful because it allows you to evaluate each characteristic of the service without having to buy it.
    • I also really like the visual aspect of the inbox, which is partially customizable. Because you can make small changes such as changing the color, the language, and among other things.
    Incentivized
    Read full review
    Cons
    Google
    • Google Hangouts Chat has a room for improvement in customizing the themes background.The themes are outdated and hard to change if you don't know the right key to change it.
    • It could be more user friendly if there will be no hidden features. Formatting messages is very likely to use and fun.
    • With conversations going on about everything all the time, it's easy to get pulled into far too many discussions but sometimes its hard to mention names because it shows many result even the users are not included on the chat room.
    Incentivized
    Read full review
    Zoho
    • It does allow for notifications for various things, but I am not sure where to turn them all off
    • It only counts to 9 the unread email alert, then says 9+
    • Overall I don't think there is much they need to work on.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    The updates, support, general reviews on Google Chat are great everywhere. The development of the features is ongoing and this adds a great value to Google as a big company in the market. Other applications are limiting communication while Google Chat is allowing communication to grow. It is very easy to use it and teach others how to use Google Chat.
    Read full review
    Zoho
    No answers on this topic
    Usability
    Google
    As stated from the starting we found this application is well suited for a small audience and a group of people across the organization can be communicated easily with no additional hectic of doing any setup. When you have a Gmail account ready then you can easily access google chat and continue the communication. This tool is simple,secure and robust helping the global leading partner for their internal precise communication and handling the tasks in a great way
    Incentivized
    Read full review
    Zoho
    It is very easy to use and does all you need. It sends newsletters to their own folder. A notification folder for more important things. The Spam folder collect the right amount of spam emails
    Incentivized
    Read full review
    Support Rating
    Google
    I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
    Incentivized
    Read full review
    Zoho
    I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
    Incentivized
    Read full review
    Alternatives Considered
    Google
    Slack has a few more features than Google Chat. Slack, for a long time, had thread chats that grouped a thread of thoughts together, making the main chat group space a lot less cluttered. A while back, Google Chat implemented a similar thing in a different but similar way, making the group less crowded. They are catching up.
    Incentivized
    Read full review
    Zoho
    Zoho is free. Also, there is no need for a separate IT guy for creating mail, or if any issues come you don't have to find anyone anyone can check and fix all issues from their super admin panel. Zoho overview is much better than outlook and its appearance of getting mail popup and functionality is better than outlook. My friend suggested for this and also after using I have referred my friend
    Read full review
    Return on Investment
    Google
    • In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
    • I hope we can make it on our own choice of colors to heightened workers vibe
    • It is connected to your email
    Incentivized
    Read full review
    Zoho
    • It has a direct impact on the commercial communications of the company since with this application we send the economic proposals for services.
    • Thanks to the fact that we can configure our corporate domain and a signature, we show a corporate professional image.
    • Allows you to manage and store internal and external communications
    Incentivized
    Read full review
    ScreenShots

    Zoho Mail Screenshots

    Screenshot of All in one viewScreenshot of CalendarScreenshot of TaskScreenshot of NotesScreenshot of Contact managementScreenshot of Instant Chat