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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Chat

    Score8.4 out of 10
    N/AGoogle Chat, formerly Hangouts Chat, is a collaboration tool competing with Slack, designed to make it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate, and with dedicated, virtual rooms to house projects over time — plus threaded conversations — Chat helps users track progress and follow up tasks. Chat currently supports 28 languages and each room can support up to 8,000 members.N/A

    HipChat (discontinued)

    Score9.7 out of 10
    N/AHipchat was discontinued by Atlassian. Users are being migrated to Slack.

    $0

    per user

    Pricing
    Google ChatHipChat (discontinued)
    Editions & Modules
    No answers on this topic
    HipChat Basic
    $0
    per user
    HipChat Plus
    $2
    per user
    Offerings
    Pricing Offerings
    Google ChatHipChat (discontinued)
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)
    More Pricing Information
    Community Pulse
    Google ChatHipChat (discontinued)
    Considered Both Products
    Google
    No answer on this topic
    Atlassian
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    23 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    25 Answers
    No answers on this topic
    Happy with the feature set
    92%
    Happy with the feature set
    23 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    16 Answers
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    18 Answers
    No answers on this topic
    Features
    Google ChatHipChat (discontinued)
    Project Management
    Comparison of Project Management features of Google Chat and HipChat (discontinued)
    Feature
    Google Chat
    8.4
    23 Ratings
    9% above category average
    HipChat (discontinued)
    7.3
    106 Ratings
    5% below category average
    Task Management8.013 Ratings00 Ratings
    Gantt Charts8.59 Ratings00 Ratings
    Scheduling9.015 Ratings00 Ratings
    Workflow Automation7.912 Ratings00 Ratings
    Mobile Access9.322 Ratings7.397 Ratings
    Search9.020 Ratings7.2103 Ratings
    Visual planning tools7.011 Ratings00 Ratings
    Communication
    Comparison of Communication features of Google Chat and HipChat (discontinued)
    Feature
    Google Chat
    8.9
    23 Ratings
    12% above category average
    HipChat (discontinued)
    7.3
    132 Ratings
    8% below category average
    Chat10.023 Ratings7.7132 Ratings
    Notifications10.023 Ratings7.7130 Ratings
    Discussions8.321 Ratings6.5110 Ratings
    Surveys8.415 Ratings7.834 Ratings
    Internal knowledgebase9.012 Ratings7.043 Ratings
    Integrates with GoToMeeting8.08 Ratings7.023 Ratings
    Integrates with Gmail and Google Hangouts8.216 Ratings00 Ratings
    Integrates with Outlook9.07 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Google Chat and HipChat (discontinued)
    Feature
    Google Chat
    9.0
    23 Ratings
    14% above category average
    HipChat (discontinued)
    6.3
    95 Ratings
    22% below category average
    Versioning8.716 Ratings00 Ratings
    Video files8.020 Ratings6.585 Ratings
    Audio files8.319 Ratings6.873 Ratings
    Document collaboration10.019 Ratings00 Ratings
    Access control9.516 Ratings6.660 Ratings
    Advanced security features10.017 Ratings5.949 Ratings
    Integrates with Google Drive8.116 Ratings6.027 Ratings
    Device sync9.321 Ratings6.055 Ratings
    Best Alternatives
    Google ChatHipChat (discontinued)
    Small Businesses
    Flock
    Score9.1 out of 10
    Flock
    Score9.1 out of 10
    Medium-sized Companies
    Microsoft Viva Engage
    Score7.9 out of 10
    Microsoft Viva Engage
    Score7.9 out of 10
    Enterprises
    Google Keep
    Score9.9 out of 10
    Google Keep
    Score9.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google ChatHipChat (discontinued)
    Likelihood to Recommend
    9.0
    (23 ratings)
    6.8
    (133 ratings)
    Likelihood to Renew
    8.0
    (2 ratings)
    9.8
    (2 ratings)
    Usability
    9.0
    (5 ratings)
    7.2
    (8 ratings)
    Support Rating
    7.3
    (3 ratings)
    7.1
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.4
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    7.6
    (8 ratings)
    Product Scalability
    -
    (0 ratings)
    7.2
    (10 ratings)
    User Testimonials
    Google ChatHipChat (discontinued)
    Likelihood to Recommend
    Google
    It is a easy and quick way to chat and send instant message using the Google account, even send files, emojis, create groups. I have used it to communicate even with external people with a personal gmail account and is great to stay in touch with all around. I recommend it for anyone who wants to stay communicated using a google account.
    Incentivized
    Read full review
    Atlassian
    Well suited for
    Cross-teams communication.
    Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
    Not suited for:
    Lacks apps integration like Slack.
    Lacks quality with video calls.
    Slow file transfer for large files.
    Frequent downtime due to app instability.
    Incentivized
    Read full review
    Pros
    Google
    • When discussing about a specific project, I can quickly share google docs or sheets within the chat which helps my team to view the document in real time and they do not have to leave the conversation.
    • Scheduling a meeting with someone is very easy on Google Chat.
    • We have remote team members in different time zones and instead of waiting for emails we use Google Chat to quickly discuss anything.
    Incentivized
    Read full review
    Atlassian
    • HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
    • HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
    • HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
    • I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
    Incentivized
    Read full review
    Cons
    Google
    • Google Hangouts Chat has a room for improvement in customizing the themes background.The themes are outdated and hard to change if you don't know the right key to change it.
    • It could be more user friendly if there will be no hidden features. Formatting messages is very likely to use and fun.
    • With conversations going on about everything all the time, it's easy to get pulled into far too many discussions but sometimes its hard to mention names because it shows many result even the users are not included on the chat room.
    Incentivized
    Read full review
    Atlassian
    • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
    • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
    • Video and audio calls are pretty useless, they're slow and not always work.
    • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    The updates, support, general reviews on Google Chat are great everywhere. The development of the features is ongoing and this adds a great value to Google as a big company in the market. Other applications are limiting communication while Google Chat is allowing communication to grow. It is very easy to use it and teach others how to use Google Chat.
    Read full review
    Atlassian
    If they fix the bugs the last update gave that are causing hipchat to crash more often.
    Incentivized
    Read full review
    Usability
    Google
    As stated from the starting we found this application is well suited for a small audience and a group of people across the organization can be communicated easily with no additional hectic of doing any setup. When you have a Gmail account ready then you can easily access google chat and continue the communication. This tool is simple,secure and robust helping the global leading partner for their internal precise communication and handling the tasks in a great way
    Incentivized
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    Atlassian
    The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
    Incentivized
    Read full review
    Support Rating
    Google
    I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
    Incentivized
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    Atlassian
    HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
    Incentivized
    Read full review
    Implementation Rating
    Google
    No answers on this topic
    Atlassian
    I don't have insights as I was not a part of the implementation. However, I love the end product
    Incentivized
    Read full review
    Alternatives Considered
    Google
    Slack has a few more features than Google Chat. Slack, for a long time, had thread chats that grouped a thread of thoughts together, making the main chat group space a lot less cluttered. A while back, Google Chat implemented a similar thing in a different but similar way, making the group less crowded. They are catching up.
    Incentivized
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    Atlassian
    We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
    Incentivized
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    Scalability
    Google
    No answers on this topic
    Atlassian
    Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
    Incentivized
    Read full review
    Return on Investment
    Google
    • In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
    • I hope we can make it on our own choice of colors to heightened workers vibe
    • It is connected to your email
    Incentivized
    Read full review
    Atlassian
    • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
    Incentivized
    Read full review
    ScreenShots

    HipChat (discontinued) Screenshots

    Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).