Google App Engine vs. Zendesk Sunshine

Google App Engine is especially well suited for situations where there is a variable workload during the day, e.g. inbound task processing with task queues. In this situation queues can be setup with parameters governing the process speed/scaling which allows you to easily balance performance with cost and meet a good balance.

Incentivized

For growing technology-based companies, Zendesk Sunshine is the best ally to provide email and chat support. It supports various integrations and can provide exceptional service that is fully customizable for both the customer and the agents using Zendesk. It is not appropriate for small companies, and for companies with a very small customer base, it is a considerable expense after a customer base of at least 10,000 customers.

Incentivized

• Building an application that uses Google's Authentication, means users no longer need to remember an different user id and password. Once they are logged into to Google, they can seamlessly access your application hosted on Google App Engine.
• Google App Engine automatically scales up and down. SO if your application receives a spike in user traffic, App Engine automatically launches additional instances of your application to cater for the increased traffic. Once App Engine detects that the spike is usage is over, it automatically scales down to handle the current traffic.
• Google App Engine can be easily integrated with Google Cloud SQL, Google Compute Engine, Google Cloud Storage etc, so that you can build out a full application using one or more of Google's Cloud Platform products.

Incentivized

• Customization and ability to create customer profiles
• Easy integration with other tools and rich history of customer actions.
• Provides a fully intuitive interface
• Very good ways to analyze

Incentivized

• For beginners, there is a learning curve that can be reduced by decluttering the functionalities.
• For much big migrations it takes to a lot of time to deploy which can be reduced.
• The scaling of applications based on the user count is not seamless and it requires improvement.

Incentivized

• There are some glitches when doing upgrades on information or data, sometimes
• It is difficult to find tickets once they are solved, we could have a tracking of the most recent or solved tickets during the day.
• The integration or merge with other tickets from the same client is not intuitive at all, there should be an alert that throws a match.

Incentivized

App Engine is a solid choice for deployments to Google Cloud Platform that do not want to move entirely to a Kubernetes-based container architecture using a different Google product. For rapid prototyping of new applications and fairly straightforward web application deployments, we'll continue to leverage the capabilities that App Engine affords us.

Incentivized

Google App Engine is very intuitive. It has the common programming language most would use. Google is a dependable name and I have not had issues with their servers being down....ever. You can safely use their service and store your data on their servers without worrying about downtime or loss of data.

Incentivized

Because it is a tool that we use on a daily basis and has provided confidence for the massive use that is given to it, it has also been the expected product, allowing customization and optimizing processes, saving us a lot of money and time. Definitely, the ability to track customers and the way to automate all customer support processes becomes totally easy and intuitive.

Incentivized

Good amount of documentation available for Google App Engine and in general there is large developer community around Google App Engine and other products it interacts with. Lastly, Google support is great in general. No issues so far with them.

Incentivized

Due to the implementation and the few issues that ha In summary, there are few times that we have had to use this functionality, but the help that Zendesk has provided has been of another level, complying with our standards and SLAs so as not to interfere in the operation or processes.ve arisen, it is a platform that provides a fast, intuitive and tailor-made service for each user.

Incentivized

App Engine is a much more streamlined system than EC2. There is a fundamental difference between them, but they are used for basically the same thing as far a I could tell -- to serve applications EC2 is certainly more complicated, but if offers more machine-level control if that's what you need. It can tend to cost more as well. App Engine is far more straightforward but there are limitations if you need to change the environment. But even then, Google Compute Engine also compares to EC2 and stays within GCP.

Incentivized

• App Engine can scale basically infinitely so our users can always expect fast responsiveness.
• App Engine has saved us money by only using the resources we need when we need them.
• The security and IAM policies surrounding App Engine have saved a lot of head aches.

Incentivized

• Agility and improved response times
• Improved customer relationship/engagement
• Integration and tracking capabilities for customer growth phases.

Incentivized