Google Analytics vs. Looker

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Analytics
Score 7.9 out of 10
N/A
Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close the gap.
$150,000
per year
Looker
Score 8.5 out of 10
N/A
Looker is a BI application with an analytics-oriented application server that sits on top of relational data stores. It includes an end-user interface for exploring data, a reusable development paradigm for data discovery, and an API for supporting data in other systems.N/A
Pricing
Google AnalyticsLooker
Editions & Modules
Google Analytics 360
150,000
per year
Google Analytics
Free
No answers on this topic
Offerings
Pricing Offerings
Google AnalyticsLooker
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsMust contact sales team for pricing.
More Pricing Information
Community Pulse
Google AnalyticsLooker
Features
Google AnalyticsLooker
Web Analytics
Comparison of Web Analytics features of Product A and Product B
Google Analytics
8.2
Ratings
2% above category average
Looker
-
Ratings
Lead Conversion Tracking7.50 Ratings00 Ratings
Bounce Rate Measurement8.50 Ratings00 Ratings
Device and Browser Reporting8.50 Ratings00 Ratings
Pageview Tracking8.00 Ratings00 Ratings
Event Tracking7.00 Ratings00 Ratings
Reporting in real-time10.00 Ratings00 Ratings
Referral Source Tracking8.00 Ratings00 Ratings
Customizable Dashboards8.50 Ratings00 Ratings
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Google Analytics
-
Ratings
Looker
8.3
Ratings
2% above category average
Pixel Perfect reports00 Ratings7.90 Ratings
Customizable dashboards00 Ratings8.90 Ratings
Report Formatting Templates00 Ratings8.30 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Google Analytics
-
Ratings
Looker
8.4
Ratings
4% above category average
Drill-down analysis00 Ratings8.10 Ratings
Formatting capabilities00 Ratings7.80 Ratings
Integration with R or other statistical packages00 Ratings8.70 Ratings
Report sharing and collaboration00 Ratings9.10 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Google Analytics
-
Ratings
Looker
8.7
Ratings
5% above category average
Publish to Web00 Ratings8.30 Ratings
Publish to PDF00 Ratings9.00 Ratings
Report Versioning00 Ratings8.50 Ratings
Report Delivery Scheduling00 Ratings9.10 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Google Analytics
-
Ratings
Looker
6.9
Ratings
14% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings8.00 Ratings
Location Analytics / Geographic Visualization00 Ratings8.00 Ratings
Predictive Analytics00 Ratings4.60 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Google Analytics
-
Ratings
Looker
8.2
Ratings
3% below category average
Multi-User Support (named login)00 Ratings8.70 Ratings
Role-Based Security Model00 Ratings8.10 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.00 Ratings
Report-Level Access Control00 Ratings8.10 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Google Analytics
-
Ratings
Looker
6.1
Ratings
25% below category average
Responsive Design for Web Access00 Ratings7.40 Ratings
Mobile Application00 Ratings5.00 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings7.20 Ratings
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Google AnalyticsLooker
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Score 9.0 out of 10
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Score 10.0 out of 10
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Score 10.0 out of 10
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Score 9.9 out of 10
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User Ratings
Google AnalyticsLooker
Likelihood to Recommend
8.2
(0 ratings)
8.7
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
9.5
(0 ratings)
Usability
7.5
(0 ratings)
8.8
(0 ratings)
Availability
10.0
(0 ratings)
10.0
(0 ratings)
Performance
10.0
(0 ratings)
6.0
(0 ratings)
Support Rating
7.0
(0 ratings)
8.8
(0 ratings)
Online Training
10.0
(0 ratings)
-
(0 ratings)
Implementation Rating
9.0
(0 ratings)
10.0
(0 ratings)
Configurability
6.0
(0 ratings)
10.0
(0 ratings)
Ease of integration
10.0
(0 ratings)
10.0
(0 ratings)
Product Scalability
10.0
(0 ratings)
10.0
(0 ratings)
Vendor post-sale
10.0
(0 ratings)
10.0
(0 ratings)
Vendor pre-sale
9.0
(0 ratings)
10.0
(0 ratings)
User Testimonials
Google AnalyticsLooker
Likelihood to Recommend
Honesty, there is no reason that a company wouldn’t want to implement Google Analytics. The regular version is completely free, is very easy to configure, and provides immense volumes of website data. There are also tangible benefits to the other Google tools it can connect to, and it integrates with any BI/data platform that you might use. The only time I’d advise not using standard Google Analytics is if you’ve purchased Google Analytics 360.
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When you need to create a centralised dashboard for multiple stakeholders that blends cross-channel reporting. As an SEO agency reporting for clients - Looker is a great solution. It's less appropriate depending on the intended users. For instance, in my experience Looker reports have been under-utilised because they're not accessed regularly, provide too much noise or often simple PDF reports are preferred
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Pros
  • Multiple reports to see website use and behavior
  • Allows you to customize reports with days, weeks, months, and years
  • You can build out a dashboard to easily view stats from multiple websites in one place
  • You can share analytics reports via the dashboard, automatically emailed PDFs or in other formats
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  • It is very easy to start a new dashboard and configure what you want to display by just selecting/dragging from the list of available columns.
  • It is intuitive, mainly if you use other Google services like Google Sheets.
  • The look and feel is modern and nice.
  • It it very useful to have an immediate visual overview of the data in a spreadsheet.
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Cons
  • While raw data is nice to have, I do wish there was an easier way to provide reports from Google Analytics directly. Something that could answer questions straight-forward for people.
  • I would appreciate "helpful hints" or a cheat sheet of some sort, so when quickly searching for something such as time on a certain page, I can find it quickly.
  • I really don't have a third point!
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  • I wish I could get more granular in the Google ad data, such as down to the campaign type, instead of having to see only all campaigns.
  • The setup can be time-consuming if you're not using the product regularly.
  • Editing the dashboard requires a few logins; I wish it was more seamless.
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Likelihood to Renew
Having used Google Analytics for the last 9 years, I have no intention of discontinuing my service. Google Analytics is a fantastic product that provides me with almost everything I could wish for. The positives in this product outweigh any negatives that you might find. I can not think of a single reason to not immediately start using Google Analytics for your business.
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We are very haooy with Looker, it provides us with all the funciomalities we need for both the day to day oerformance tracking and longer periods reporting. It is easy to use for account managers, configurable and customizable for soecialists and what is most imoortant, our clinets generally really love it
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Usability
Google Analytics provides a wealth of data, down to minute levels. That is it's greatest detriment: find the right information when you need it can be a cumbersome task. You are able to create shortcuts, however, so it can mitigate some of this problem. Google is continually refining Analytics, so I do not doubt there will be improvements
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Looker is relatively easy to use, even as it is set up. The customers for the front-end only have issues with the initial setup for looker ml creations. Other "looks" are relatively easy to set up, depending on the ETL and the data which is coming into Looker on a regular basis.
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Reliability and Availability
We all know Google is at top when it comes to availability. We have never faced any such instances where I can suggest otherwise. All you need is a Google account, a device and internet connection to use this super powerful tool for reporting and visualising your site data, traffic, events, etc. that too in real time.
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No objections
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Performance
This has been a catalyst for improving our site's traffic handling capabilities. We were able to identify exit% from our sites through it and we used recommendations to handle and implement the same in our sites. We have been increasing the usage of Google Analytics in our sites and never had any performance related issues if we used Analytics
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Somehow resources heavy, both on server and client. I recommned at least 50Mbs data rate and high performance desktop comouter to be abke to run comolex tasks and configure larger amount of data. On the other hand, the client does not need to worry when viewing, the performance is usually ok
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Support Rating
The Google reps respond very quickly. However, sometimes they can overly call you to set up an apportionment. I'm very proficient and sometimes when I talk to reps, they give beginner tutorials and insights that are a waste of time. I wish Google would understand my level of expertise and assign me to a rep (long-term) that doesn't have to walk me through the basics.
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Never had to work with support for issues. Any questions we had, they would respond promptly and clearly. The one-time setup was easy, by reading documentation. If the feature is not supported, they will add a feature request. In this case, LDAP support was requested over OKTA. They are looking into it.
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Online Training
love the product and training they provide for businesses of all sizes. The following list of links will help you get started with Google Analytics from setup to understanding what data is being presented by Google Analytics.
  1. How to Use Google Analytics for Beginners – Mahalo’s how-to guide for beginners.
  2. A beginner’s guide to Google Analytics – A free eBook walking you through Google Analytics from setup to understanding what data is being presented.
  3. Getting to Know Your Google Analytics Dashboard – The title says it all! This is a brief post with one goal: to introduce you to the Google Analytics dashboard.
  4. Google Analytics for Beginners: How to Make the Most of Your Traffic Reports– This guide doesn’t cover setup, but it does a great job of helping you to better understand the data being presented.
  5. Google Analytics Video Tutorial 1: Setup – A video presentation that walks you through Google Analytics setup.
  6. Google Analytics Video Tutorial 2: Essential Stats – A video presentation that introduces you to some of the most important data being presented in Google Analytics.
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No answers on this topic
Implementation Rating
Make sure to put the tracking code on every page. Ideally this would be part of a template or "include" so you can update the code on all pages (or at least within pages of the same category) at once.
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Very satisfied, easy to implement
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Alternatives Considered
I have not used Adobe Analytics as much, but I know they offer something called customer journey analytics, which we are evaluating now. I have used Semrush, and I find them much better than Google Analytics. I feel a fairly nontechnical person could learn Semrush in about a month. They also offer features like competitive analysis (on content, keywords, traffic, etc.), which is very useful. If you have to choose one among Semrush and Google Analytics, I would say go for Semrush.
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In my opinion, Looker is no Power BI. It is good, but I think Power BI is amazing. That said, in my experience, Power BI is nowhere near as easy to setup and report on Google services as Looker is. We plan to continue using Power BI for c-suite and corporate reporting, especially for internal databases, but will gladly use Looker for our marketing information for AdWords, Analytics, Search Console, and YouTube.
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Scalability
Google Analytics is currently handling the reporting and tracking of near about 80 sites in our project. And I am not talking about the sites from different projects. They may have way more accounts than that. Never ever felt a performance issue from Google's end while generating or customising reports or tracking custom events or creating custom dimensions
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No answers on this topic
Return on Investment
  • Great for visualizing website drop-off pages to theories and test update/iterations.
  • Bounce rates on pages to pinpoint bugs and issues.
  • Inaccuracy can lead to incorrect conclusions and decisions around CRO.
  • Segments can be very useful for validating split testing, providing a free tracking of variation vs. control - great ROI.
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  • Other than some people not liking the numbers, I don't see any negative impacts; we haven't experienced that.
  • The reports help us unravel the story of our users and how they are sifting through our pages.
  • Our clients enjoy seeing the numbers to understand better what stands out on their sites.
  • The reports have helped us see what campaigns are working and where we need to tweak things.
  • The reports have enabled us to have better conversations with stakeholders about how their web pages should be modified, edited, etc., to reflect the data.
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ScreenShots

Looker Screenshots

Screenshot of a Looker dashboard with a geo chart.