TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoFundMe Pro

    Score8.2 out of 10
    N/AGoFundMe Pro is nonprofit fundraising software designed to help organizations fundraise in any way they want, wherever they want. GoFundMe Pro aims to unlock new opportunities to inspire giving, reach broader audiences, and drive greater impact. GoFundMe states they have supported over $40 billion in giving since 2010.N/A

    Guidebook

    Score9.9 out of 10
    N/AGuidebook is an event management software system offered by Guidebook.N/A
    Pricing
    GoFundMe ProGuidebook
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GoFundMe ProGuidebook
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    GoFundMe ProGuidebook
    Considered Both Products
    GoFundMe
    No answer on this topic
    Guidebook
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    29 Answers
    No answers on this topic
    Delivers good value for the price
    96%
    Delivers good value for the price
    27 Answers
    No answers on this topic
    Happy with the feature set
    93%
    Happy with the feature set
    28 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    22 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    24 Answers
    No answers on this topic
    User Ratings
    GoFundMe ProGuidebook
    Likelihood to Recommend
    7.6
    (53 ratings)
    9.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.9
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    GoFundMe ProGuidebook
    Likelihood to Recommend
    GoFundMe
    Well suited for organizations with large fundraising programs or many recurring donors, especially those who have the staffing to devote to reporting and fundraising data analysis. Variety of payment options is good for mobile-first or younger audiences who may be taking more frequent advantage of payment methods like Venmo and Apple Pay. Most useful if it is used in tandem as an event registration/event hosting platform (Classy Event Registration or Classy Live) as attendee data and fundraising is kept in a single place. Less appropriate for smaller organizations, or folks that will not be doing crowdfunding/peer-to-peer/events. There are other platforms that do standard donation pages well that have fewer bells and whistles but are accordingly cheaper.
    Incentivized
    Read full review
    Guidebook
    Most of our meetings are too small to bother using it but it is great for our larger workshops. If you have a complex schedule or agenda it is better than a paper agenda and allows you to adjust changes live in the agenda during the meetings. We only use it a few times a year because we only have a few larger meetings.
    Incentivized
    Read full review
    Pros
    GoFundMe
    • The Classy platform is easy to use, both for the staff and our volunteer fundraisers
    • It's easy to build a great looking fundraising page
    • Classy support (particularly chat and phone) are attentive and responsive. Every one there is smart and nice!
    Incentivized
    Read full review
    Guidebook
    • Provides live agendas
    • Allows attendees to communicate through mobile phones with event staff
    • Allows attendees to check in to break out sessions of their choice
    Incentivized
    Read full review
    Cons
    GoFundMe
    • Campaigns lack customization options which can be limiting- while you can add code to make some changes, there is a basic framework that you can't always override.
    • Slow to roll out some donor payment options like Venmo.
    • Not inexpensive price point and on an annual contract, so the software is definitely an investment.
    Incentivized
    Read full review
    Guidebook
    • Sometimes we have had issues with it not updating our changes very quickly and while at a conference that can be problematic.
    • I have had difficulty making edits or changes from the mobile app so I have to go grab the computer to fix something.
    • Some attendees have had issues downloading and logging in depending on which mobile phones that they are using. It may be operator error.
    Incentivized
    Read full review
    Usability
    GoFundMe
    VERY easy to use, but lacks flexibility. But very easy to learn and master, even for someone with technical skills. They offer live chat which is a great help for on-demand support. At higher call volumes, you may wait 10 minutes, but I’ve never waited for more than that and the support if 90% of the time very helpful.
    Incentivized
    Read full review
    Guidebook
    No answers on this topic
    Support Rating
    GoFundMe
    Classy's team was very helpful as we transitioned over, and helped us get everything set up quite easily. The few times we've had issues or questions, their online chat feature has been a quick way to get answers. On Giving Tuesday last year, the site went down, but Classy was quick with communication to its clients and had the problem resolved in about an hour. I know that if we have any problems or questions, the company and its team will be responsive and helpful. That makes a difference to me and our small team. We don't have time to troubleshoot or stay on hold for a long time waiting for support.
    Incentivized
    Read full review
    Guidebook
    No answers on this topic
    Alternatives Considered
    GoFundMe
    I have not used any other platforms like Classy. Given I came into this organization after Classy was already chosen, I was pleased with how easy it was to learn the platform and how user-friendly the entire thing is. Although I haven't used any other platforms like it, I would highly recommend it.
    Read full review
    Guidebook
    We use both but for completely different reasons. We use Guidebook to manage our attendees and communicate with them during large workshops. We use Airtable as a spreadsheet type database for tracking things.
    Incentivized
    Read full review
    Return on Investment
    GoFundMe
    • This has been nothing but positive. We use the basic version so there is no fee associated with it other than a percentage of each transaction. So everything that comes in is added revenue where the only investment is staff time, but there is no monetary investment.
    Incentivized
    Read full review
    Guidebook
    • None really as we are a non profit and these meetings we use it for are free
    Incentivized
    Read full review
    ScreenShots

    GoFundMe Pro Screenshots

    Screenshot of the Campaign Designer: Campaign pages can be used to collect one-time or recurring donations through a customizable, mobile-responsive web page optimized for conversion.Screenshot of Studio: Users can create conversion-optimized campaigns through stories that inspire support.Screenshot of Live Events: Power events of any size and location with an event fundraising platform that unites donors around a customized experience.Screenshot of Recurring Giving: To build a reliable revenue stream and appeal to more donors for ongoing support.Screenshot of an Embedded Donation Form: Maximizes conversion and revenue on websites.Screenshot of Peer-to-Peer: This mobilizes supporters and gives them the tools to fundraise for a cause on their own.