GoCo vs. Proliant

GoCo is a complete package that meets our needs for hiring onboarding and payroll processing. The platform is well suited for both hourly and salaried employees and allows for many options based on work schedules and PTO accrual. It is an intuitive platform and has increased our efficiency with payroll processing and benefits selection.

Incentivized

This is solely based on two things: the fact that we have been unable to have issues fixed after more than a year of dealing with them AND since a key contact for us left we are unable to get a fast turnaround on many questions unless we contact the person who handles our payroll. I like the platform and it's easy to use, but when it's not functioning how we need it to, that's a problem. I still cannot see what my actual PTO balance is on my dashboard (the same for three other employees). This is an issue.

Incentivized

• Benefits enrollment! We've received compliments on how easy it is to enroll each year in benefits.
• New hire onboarding. All information is sent to new hires and they can seamlessly enter their information and read and sign all documents and agreements.
• For the most part, the reports are easy to configure and use.

Incentivized

• Fantastic customer service!!
• Well implemented products.
• Well rounded choices for all HR needs.

Incentivized

• Handling exceptions for staff PTO requests for employees in their 90 day probationary period
• Ease of managing different hourly work week exceptions

Incentivized

• I cannot get RPO to be changed to how it needs to be for our business needs (when T&L employees move to salaried, for example). I have had several meetings regarding this and it still is not fixed -- more than a year later
• Slow response from employee.helpdesk@proliant.com often leads me to send messages to payroll administrator for response
• I believe we are paying for some added services; I do not know what these services are and I've asked on several occasions to have someone contact me about this.

Incentivized

I really like GoCo. There are a few things I wish could be improved and have talked with our rep about them. They are very receptive to ideas and have made changes based on some of my suggestions.

Super user friendly!

Incentivized

GoCo has done a great job of being responsive to us in working through issues in the system.

Incentivized

We really wanted an HRIS that also did benefits open enrollment. GoCo was able to provide both of those in one system. And, the open enrollment process is pretty slick for employees.

Incentivized

Proliant is the only payroll software I have used, and I don't plan on changing that anytime soon. It gives me everything I need in simple, easy-to-use software. If I have questions they have quality customer service. I get calls weekly to change to other payroll services, and I don't consider changing because there is no need to change - I have everything I need here. Proliant does exactly the job I am looking for it to do.

Incentivized

• Productivity has gone up in the HR/Payroll department. GoCo has helped us streamline our processes, what used to take us three days to complete manually, we can now do in one day, leaving time to focus elsewhere.
• What used to take our campus administrators a day to approve time off requests (paper) it now only takes a click of a button and staff are notified immediately.
• Staff Self-service is huge as they can look up their own information quickly at anytime of the day.

• All of my employees use the app on a regular basis and love it.
• Proliant has helped us solve tax issues our last payroll company could not

Incentivized