GoCardless vs. Paytm

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoCardless
Score 8.5 out of 10
N/A
GoCardless, from the company of the same name in San Francisco, is a recurring payments platform that integrates with the applications businesses use every day, to give businesses more visibility over payments and saving the time on tasks like payment reconciliation. The vendor states they partner with more than 150 billing and subscription software partners globally, including Xero, Sage, QuickBooks, Zuora and Salesforce.N/A
Paytm
Score 8.0 out of 10
N/A
Paytm is a mobile payment processing app from Indian company One97 Communications.N/A
Pricing
GoCardlessPaytm
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GoCardlessPaytm
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
GoCardlessPaytm
Features
GoCardlessPaytm
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
GoCardless
9.2
Ratings
24% above category average
Paytm
6.4
Ratings
13% below category average
Fraud Detection10.00 Ratings6.00 Ratings
API or SDK5.00 Ratings6.50 Ratings
Recurring Payment Support10.00 Ratings7.00 Ratings
Billing and Invoicing Support10.00 Ratings7.00 Ratings
Global Support10.00 Ratings5.50 Ratings
Payment Form Acceptance10.00 Ratings6.50 Ratings
Best Alternatives
GoCardlessPaytm
Small Businesses
Apple Pay
Apple Pay
Score 9.3 out of 10
Apple Pay
Apple Pay
Score 9.3 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.3 out of 10
Apple Pay
Apple Pay
Score 9.3 out of 10
Enterprises
Adyen
Adyen
Score 8.8 out of 10
Adyen
Adyen
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoCardlessPaytm
Likelihood to Recommend
9.0
(0 ratings)
7.5
(0 ratings)
Usability
9.0
(0 ratings)
8.0
(0 ratings)
Availability
-
(0 ratings)
8.0
(0 ratings)
Performance
-
(0 ratings)
7.0
(0 ratings)
Support Rating
2.0
(0 ratings)
-
(0 ratings)
Configurability
-
(0 ratings)
8.0
(0 ratings)
Ease of integration
-
(0 ratings)
8.0
(0 ratings)
Product Scalability
-
(0 ratings)
7.0
(0 ratings)
Vendor post-sale
-
(0 ratings)
7.0
(0 ratings)
Vendor pre-sale
-
(0 ratings)
5.0
(0 ratings)
User Testimonials
GoCardlessPaytm
Likelihood to Recommend
I think it's a great payment gateway for small businesses which are new to the business and looking for something low budget & an easy-to-use platform to begin accepting the payments. It does streamline the cash flow & gives good visibility to payment status but sometimes it takes 3-4 days in the reconciliation of balances which might not be suitable for businesses looking to have a quick turn-around-time of balances.
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Paytm is extremely well suited for lunch reimbursements and for paying road tolls. Paying road tolls is so easy using a Paytm money balance. loading money takes less than a minute. Lunch reimbursement amounts are directly transferred to Paytm wallet and these can be used in thousands of places. Paytm can improve its eCommerce portal and simplify the KYC process. Also, the app is a bit cluttered as of now. There is scope to make the app more modern and simple.
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Pros
  • Reliably takes recurring payments
  • Makes it easy and secure for customers to set up their direct debits with us
  • Informs us when payments have failed at the customer's end
  • Makes it easy to see upcoming payments that will be collected
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  • You can use Paytm to purchase from a selection of common items to luxurious items.
  • Tickets - Can be used to book tickets ranging from movie/concerts to flights/trains.
  • Bills - You can use Paytm to pay bills for your house/electricity/DTH.
  • Gifts - You can send gifts to your loved ones using Paytm.
  • UPI Transfer - Directly transfer money to another customer's bank account by UPI transfers.
  • Metro - Metro cards can be recharged from the app itself helping you beat the queue at metro stations.
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Cons
  • Reduction in fees for customers who use it for large volumes of clients
  • Easier for clients to review their payment plans
  • Payment sooner to our bank account
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  • One of the not so convenient things on Paytm is that if there is a connection failure while making a payment, your money is not credited directly to your bank account but rather to the Paytm Wallet, and this money can only be used by the Paytm platform.
  • In Paytm, user verification requires a personal visit to their physical offices, this can generate a lot of discomfort among potential users since if we want to use a virtual service it is precisely to encourage time saving.
  • You should be very careful when making purchases through Paytm's direct store, since in many occasions there are products of lower quality than the one offered and even fake products, it is better to use it to make payments to third parties and in considered amounts.
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Likelihood to Renew
No answers on this topic
Good in-terms of sending reminders on Electricity bill payments and credit card bill payments.
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Usability
It has a good web dashboard, you can see who has paid, who hasn’t, when payments will be taken from client and when they will arrive in the bank account
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Paytm is highly usable due to its wide range of services, seamless payment structure and user friendly UI support.
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Reliability and Availability
No answers on this topic
Planned outages & downtime window
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Performance
No answers on this topic
Slight improvements required
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Support Rating
There is no phone support, email only, and the support is slow coming. The support staff often don't read your support query properly, so you waste time having to re-explain yourself. That is the only downside of this product.
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Need slight improvement on issues TAT
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Alternatives Considered
GoCardless better fit Kanopy's needs for the following reasons: (1) desire to decrease credit card payments which carry higher costs, (2) single payment solution for 12+ countries via direct debit at no fees for customers, and (3) better customer integration potential for company website portal and A/R 3rd party tool.
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When I inquired about payment gateway I found lots of platforms but all have differences. When I compared with Razorpay I found that Razorpay takes fix 2% charges for all types of payments received on your account while Paytm takes max 2.5% charges for Prepaid card and 0 for UPI and Rupay cards. Razorpay takes 2 days to settle the amount in your account where Paytm settles the amount in your bank account next day by morning.
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Scalability
No answers on this topic
Easy to integrate
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Return on Investment
  • Customers appreciate using a bank account for payments to eliminate any credit card fees that may be implemented in the future.
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  • It decreased checkout time for the user which allowed us to increase user experience.
  • Rarely, I used to face issues with transactions. If order got cancelled refunding of money, settling them etc.,
  • Since Paytm has link with UPI and I am able to collect money from any UPI applications, using credit or debit card, and internet banking it acted as single stop solution for me. There is no need to have multiple payment gateway options.
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