TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoCardless

    Score8.5 out of 10
    N/AGoCardless, from the company of the same name in San Francisco, is a recurring payments platform that integrates with the applications businesses use every day, to give businesses more visibility over payments and saving the time on tasks like payment reconciliation. The vendor states they partner with more than 150 billing and subscription software partners globally, including Xero, Sage, QuickBooks, Zuora and Salesforce.N/A

    Google Pay

    Score5.7 out of 10
    N/AGoogle Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.N/A
    Pricing
    GoCardlessGoogle Pay
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GoCardlessGoogle Pay
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    GoCardlessGoogle Pay
    Considered Both Products
    GoCardless Ltd
    No answer on this topic
    Google
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    9 Answers
    85%
    Would buy again
    17 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    89%
    Delivers good value for the price
    16 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    80%
    Happy with the feature set
    16 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    8 Answers
    70%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    82%
    Implementation went as expected
    14 Answers
    Features
    GoCardlessGoogle Pay
    Payment Gateways
    Comparison of Payment Gateways features of GoCardless and Google Pay
    Feature
    GoCardless
    9.2
    1 Ratings
    24% above category average
    Google Pay
    -
    Ratings
    Fraud Detection10.01 Ratings00 Ratings
    API or SDK5.01 Ratings00 Ratings
    Recurring Payment Support10.01 Ratings00 Ratings
    Billing and Invoicing Support10.01 Ratings00 Ratings
    Global Support10.01 Ratings00 Ratings
    Payment Form Acceptance10.01 Ratings00 Ratings
    Best Alternatives
    GoCardlessGoogle Pay
    Small Businesses
    Apple Pay
    Score9.3 out of 10
    Apple Pay
    Score9.3 out of 10
    Medium-sized Companies
    Payoneer
    Score8.1 out of 10
    Payoneer
    Score8.1 out of 10
    Enterprises
    Checkout.com
    Score8.5 out of 10
    Checkout.com
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GoCardlessGoogle Pay
    Likelihood to Recommend
    9.0
    (9 ratings)
    2.0
    (22 ratings)
    Usability
    9.0
    (2 ratings)
    1.0
    (1 ratings)
    Support Rating
    2.0
    (1 ratings)
    6.9
    (2 ratings)
    User Testimonials
    GoCardlessGoogle Pay
    Likelihood to Recommend
    GoCardless Ltd
    We believe GoCardless is the best-in-class solution for global companies who wish to streamline payment processing in many countries, especially when integrating within a company website or supported complementary software. It also works very well for recurring payment situations as it can be very streamlined for recurring & auto-payments. This is NOT a tool for credit card processing, so understand that and consider something like Stripe if credit card integration is your goal. The fees for GoCardless may be highly dependent on the anticipated processing volume and size of your business, so do know that very tiny companies may find the fee structure to be higher. For a US-only business, I'm not sure if GoCardless really would make the most sense outside of specifically for integrating within the software for click-thru payment processing. Where GoCardless shines is when your business operates in many countries and is looking for a seamless solution for your customers that also avoids them paying banking fees.
    Incentivized
    Read full review
    Google
    I have only scratched the surface of Google Pay's capabilities because we do not have a physical store. I believe the benefits would increase for locations where smartphone payment is already underway in physical stores that also do online sales. If your business deals with very little foot traffic or does not offer a variety of payment choices, do more research before adding Google Pay as an option — Google Pay is an eager competitor to Apple Pay, and therefore offers businesses opportunities to run promotions and other incentives to adopt Google Pay currently, so it still may be worthwhile to smaller businesses. Google Pay is about to implement a banking option, which will likely add to the number of users and therefore excited customers with Google Pay to spend with you. The web implementation seems simple and should be a good addition to websites where multiple payment types are available.
    Incentivized
    Read full review
    Pros
    GoCardless Ltd
    • Real time status of direct debit payments
    • Homepage dashboard is well made and efficiently tracks the payment status
    • GoCardless website supports multiple language
    Incentivized
    Read full review
    Google
    • They provide good rewards like cash back offers and gift vouchers.
    • Easy to pay by scanning the QR code.
    • Help us to find best recharges for our mobile.
    • Easy to pay electricity bill.
    • Will notify us if our validity expires on recharges.
    • Self money transfer, we can transfer money to other account if both the accounts are linked with Google Pay.
    • We can check balance by enter the UPI Pin.
    Read full review
    Cons
    GoCardless Ltd
    • Reduction in fees for customers who use it for large volumes of clients
    • Easier for clients to review their payment plans
    • Payment sooner to our bank account
    Incentivized
    Read full review
    Google
    • It would be helpful if Google Pay could sync with things like Apple Pay so that saved payment methods can be automatically imported
    • There are certain times when Google Pay grants offers for cash back at merchants but the transfer time on the cash back is something like 30 days, which is a long time to wait
    • Google Pay could also integrate with other credit card and bank apps to add stored payment methods from there
    Incentivized
    Read full review
    Usability
    GoCardless Ltd
    We have had no issues with GoCardless since it was implemented in our new software. The customers are able to sign up with ease. The reporting on the site is very helpful and the site is easy to navigate
    Incentivized
    Read full review
    Google
    I feel that this system not safe. Google keep charging my credit card but they say they cannot trace the payment because there is no transaction record! I cannot stop the payment.
    Read full review
    Support Rating
    GoCardless Ltd
    There is no phone support, email only, and the support is slow coming. The support staff often don't read your support query properly, so you waste time having to re-explain yourself. That is the only downside of this product.
    Incentivized
    Read full review
    Google
    I have had no direct experience with the Customer Support team for google pay. I never faced any issues or problems. I heard from other friends and colleagues that the customer service is great. This method of payment is now more and more being used as it is more secure and also at the same time fast and easy.
    Incentivized
    Read full review
    Alternatives Considered
    GoCardless Ltd
    It stacks up well against Stripe but I think they serve different purposes. Stripe is better when it comes to integrations, GoCardless is great for recurring payments, particularly for service-based businesses.
    Incentivized
    Read full review
    Google
    GooglePay appears similar but the seller charges no commission. On the downside, there is also no payment protection. So if a transaction goes wrong and it is paid directly from a bank account or via a debit card then you have no buyer protection. This is a significant risk when using GooglePay. PayPal has its own buyer protection.
    Read full review
    Return on Investment
    GoCardless Ltd
    • It has helped us to provide alternative payment options to our clients
    • It has helped us to secure regular and timely payments with the minimum of fuss
    Incentivized
    Read full review
    Google
    • Google Pay (formerly known as Google Wallet) organizes spending and makes recommendations--all around grouped conversations
    • Improves risk mitigation and ensures safety and account health of our vendors
    • Increased efficiency and pushes payments through at a faster rate
    • Provides work-life balance when fiscal deadlines slowly approach
    Incentivized
    Read full review
    ScreenShots