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GLPI vs. OneDesk

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GLPI

8 Reviews and Ratings

OneDesk

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GLPI

    Score9.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    		GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    $23

    per IT agent/per month

    OneDesk

    Score8 out of 10
    		N/AOneDesk, from the company of the same name in Montreal, combines Help Desk & Project Management software into a single application. The solution includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow the user to serve customers while working on projects in the same platform.

    $55

    per month

    Pricing
    GLPIOneDesk
    Editions & Modules
    GLPI Network Cloud
    $23
    per IT agent/per month
    Basic
    $1,455
    for <10 IT agents; <500 IT assets
    Standard
    $4,365
    for <50 IT agents; < 5000 IT assets
    Advanced
    $14,550
    for >51 IT agents; > 5001 IT assets
    Per User Per Month (Billed Annually)
    $9
    Paid Annually
    Per User Per Month (Billed Monthly)
    $11
    Paid Monthly
    Offerings
    Pricing Offerings
    GLPIOneDesk
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup Fee$1,200 per installationOptional
    Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.For any number of user licences, you can choose to pay the monthly price and cancel at any time. If you would like to pay annually in advance, we thank you by giving you 2 months free per year.
    More Pricing Information
    Features
    GLPIOneDesk
    Incident and problem management
    Comparison of Incident and problem management features of GLPI and OneDesk
    Feature
    GLPI
    9.0
    2 Ratings
    10% above category average
    OneDesk
    -
    Ratings
    Organize and prioritize service tickets10.02 Ratings00 Ratings
    Expert directory8.02 Ratings00 Ratings
    Self-service tools9.02 Ratings00 Ratings
    ITSM collaboration and documentation8.02 Ratings00 Ratings
    ITSM reports and dashboards10.02 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of GLPI and OneDesk
    Feature
    GLPI
    8.5
    2 Ratings
    3% above category average
    OneDesk
    -
    Ratings
    Configuration mangement9.01 Ratings00 Ratings
    Asset management dashboard8.02 Ratings00 Ratings
    Change management
    Comparison of Change management features of GLPI and OneDesk
    Feature
    GLPI
    9.5
    2 Ratings
    12% above category average
    OneDesk
    -
    Ratings
    Change requests repository9.01 Ratings00 Ratings
    Service-level management10.02 Ratings00 Ratings
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    GLPIOneDesk
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    Score9 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Ivanti Neurons for ITSM
    Score4.5 out of 10
    Microsoft To Do
    Score9.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GLPIOneDesk
    Likelihood to Recommend
    9.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    GLPIOneDesk
    Likelihood to Recommend
    Teclib
    GLPI is
    well suited to an on prem environment, I work for a company that values open-source
    software and European solutions.
    I have no
    experience with GLPI cloud hosted solution or their support as we have in house
    devs that fix and improve our installation, their community in the support forum
    is excellent if you have a question or want advice on an issue.
    Incentivized
    Verified User
    Read full review
    OneDesk
    No answers on this topic
    Pros
    Teclib
    • Tickering
    • Inventory
    • FAQ
    Incentivized
    Víctor Carrión Hontoria
    Sysadmin
    Read full review
    OneDesk
    No answers on this topic
    Cons
    Teclib
    • Lack of auto update mechanism.
    • Admin interface is somewhat dated.
    Incentivized
    Verified User
    Read full review
    OneDesk
    No answers on this topic
    Usability
    Teclib
    We’ve used
    GLPI for many years and the interface has gotten better with every major
    release, the dashboard is easy to use and customizable.

    With the
    massive catalogue of plugins, you can change or add so many features and if you
    have the right team, you can turn it into a completely unique piece of
    software.

    So, if the
    default setup isn’t to your liking you can tweak it extensively.
    Incentivized
    Verified User
    Read full review
    OneDesk
    No answers on this topic
    Alternatives Considered
    Teclib
    We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
    Incentivized
    Víctor Carrión Hontoria
    Sysadmin
    Read full review
    OneDesk
    No answers on this topic
    Return on Investment
    Teclib
    • Quick resolution of incidents
    • User satisfaction measurement
    Incentivized
    Víctor Carrión Hontoria
    Sysadmin
    Read full review
    OneDesk
    No answers on this topic
    ScreenShots

    GLPI Screenshots

    Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk

    OneDesk Screenshots

    Screenshot of Gantt Chart with click & drag capability allows you to change start & end dates, add time constraints, and more.Screenshot of Hierarchical tree view shows relationship between nested tickets, projects, and porfolios.Screenshot of View all tickets and who they have been assigned in customizable views.Screenshot of Kanban Status Board allows you to customize the columns of statuses and click & drag to change status.Screenshot of Hierarchical tree view shows relationship between nested tasks, projects, and porfolios.